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Mohammed Ghamri, Vice President / Head of Operations – Governance Quality Assurance Section

Mohammed Ghamri

Vice President / Head of Operations – Governance Quality Assurance Section·Riyad Bank,

Saudi Arabia

Bachelor's degree, Finance

Work experience

Total years of experience: 14 years, 6 months

Vice President / Head of Operations – Governance Quality Assurance Section

January 2022 - Present

Riyad Bank,

Riyadh, Saudi Arabia

January 2022 - Present

Oversee the implementation and adherence to governance and quality assurance protocols across
operational departments.
Develop and enforce policies to ensure compliance with regulatory standards and internal controls.
Lead cross-functional teams to identify and mitigate operational risks.
Coordinate with senior management to align operational strategies with organizational goals.
Monitor and report on key performance indicators to drive continuous improvement.
Company industry:
Banking
Job role:
Banking

Head of Quality Assurance

January 2021 - January 2022

Riyad Bank,

Riyadh, Saudi Arabia

January 2021 - January 2022

assurance training program, resulting in a 40% decrease in customer
complaints.
Introduced a real-time monitoring system that improved issue resolution time by 35%.
Reduced process deviations by 20% through the implementation of standardized procedures.
Increased audit compliance rates from 85% to 98% within six months.
Design and implement quality assurance policies and procedures.
Conduct regular audits to ensure compliance with quality standards.
Train staff on quality assurance best practices.
Collaborate with departments to address quality issues and implement corrective actions.
Report on quality metrics to senior management.
Recognize and reward outstanding employees and departments that consistently deliver high-quality
services.
Company industry:
Banking

Assistant Vice President / Branch Manager (B)

January 2019 - January 2021

Riyad Bank,

Jeddah, Saudi Arabia

January 2019 - January 2021

Manage daily branch operations to ensure efficiency and compliance.
Lead and develop branch staff to achieve performance targets.
Oversee customer service to maintain high satisfaction levels.
Implement sales strategies to drive revenue growth.
Ensure adherence to banking regulations and internal policies.
Company industry:
Banking

Vision 2022 Transformation Manager

January 2018 - January 2019

Riyad Bank,

Riyadh, Saudi Arabia

January 2018 - January 2019

Enhanced sales team productivity through targeted training and performance improvement initiatives.
Lead strategic initiatives aligned with Vision 2022 objectives.
Coordinate cross-departmental projects to drive organizational change.
Monitor progress and report on transformation milestones.
Engage stakeholders to ensure alignment and buy-in.
Identify opportunities for innovation and process improvement.
Company industry:
Banking

Senior Manager / Branch Manager (C)

January 2015 - January 2018

Riyad Bank,

Jeddah, Saudi Arabia

January 2015 - January 2018

Managed day-to-day branch operations, team performance, and customer satisfaction as Branch Manager.
Participated in Vision 2022 National Transformation Program as a trainee, receiving structured training in
organizational transformation and strategic development delivered by McKinsey & Company.
Applied transformation principles within the branch context to improve service delivery and operational
efficiency.
Collaborated with peers and internal stakeholders to support transformation awareness and local process
improvements.
Ensured alignment with evolving institutional goals and standards through training insights.
Company industry:
Banking

Manager / Assistant Branch Manager

January 2014 - January 2016

Riyad Bank,

Jeddah, Saudi Arabia

January 2014 - January 2016

Support branch manager in daily operations and staff supervision.
Assist in achieving sales and service targets.
Ensure compliance with operational policies and procedures.
Handle customer inquiries and resolve issues promptly.
Contribute to staff training and development initiatives.
Company industry:
Banking
Job role:
Management

Sales & Customer Service Officer

January 2012 - January 2014

Riyad Bank,

Jeddah, Saudi Arabia

January 2012 - January 2014

Support branch manager in daily operations and staff supervision.
Assist in achieving sales and service targets.
Ensure compliance with operational policies and procedures.
Handle customer inquiries and resolve issues promptly.
Contribute to staff training and development initiatives.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

California State University

May 2011

May 2011

Bachelor's degree, Finance

United States

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

Sales
Expert
Sales
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Financial Management
Expert
Financial Management
Expert
COUNSELING
Beginner
COUNSELING
Beginner
CREATIVE
Beginner
CREATIVE
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
MARKETING
Beginner
MARKETING
Beginner
PROBLEM SOLVING
Beginner
PROBLEM SOLVING
Beginner
SALES
Beginner
SALES
Beginner
STRATEGIC
Beginner
STRATEGIC
Beginner
VISION
Beginner
VISION
Beginner
BANKING
Intermediate
BANKING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
Sales
Expert
Sales
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Financial Management
Expert
Financial Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Lean Six Sigma (Black Belt
The Retail Banking Professional Foundation Certificate
The 7 Habits of Highly Effective People Certificate
AML, KYC, Fraud and Operational Risk
Effective Communication
Credit Counsellor Professional & Retail Certification Program
Techniques of Running the Daily Quality Process According to Six Sigma Approach
Leadership Transition Program
The High Performance Coaching Program
Lean Six Sigma Black Belt
Certified Manager of Quality / Organizational Excellence
Riyad Bank Future Managers Program
Lean Six Sigma (Black Belt
The Retail Banking Professional Foundation Certificate
The 7 Habits of Highly Effective People Certificate
AML, KYC, Fraud and Operational Risk
Effective Communication
Credit Counsellor Professional & Retail Certification Program
Techniques of Running the Daily Quality Process According to Six Sigma Approach
Leadership Transition Program
The High Performance Coaching Program
Lean Six Sigma Black Belt
Certified Manager of Quality / Organizational Excellence
Riyad Bank Future Managers Program