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تم إلغاء حظر المستخدم بنجاح
محمد غمري, Vice President / Head of Operations – Governance Quality Assurance Section

محمد غمري

Vice President / Head of Operations – Governance Quality Assurance Section·Riyad Bank,

المملكة العربية السعودية

بكالوريوس, Finance

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 6 أشهر

Vice President / Head of Operations – Governance Quality Assurance Section

يناير 2022 - حتى الآن

Riyad Bank,

الرياض، المملكة العربية السعودية

يناير 2022 - حتى الآن

Oversee the implementation and adherence to governance and quality assurance protocols across
operational departments.
Develop and enforce policies to ensure compliance with regulatory standards and internal controls.
Lead cross-functional teams to identify and mitigate operational risks.
Coordinate with senior management to align operational strategies with organizational goals.
Monitor and report on key performance indicators to drive continuous improvement.
مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Head of Quality Assurance

يناير 2021 - يناير 2022

Riyad Bank,

الرياض، المملكة العربية السعودية

يناير 2021 - يناير 2022

assurance training program, resulting in a 40% decrease in customer
complaints.
Introduced a real-time monitoring system that improved issue resolution time by 35%.
Reduced process deviations by 20% through the implementation of standardized procedures.
Increased audit compliance rates from 85% to 98% within six months.
Design and implement quality assurance policies and procedures.
Conduct regular audits to ensure compliance with quality standards.
Train staff on quality assurance best practices.
Collaborate with departments to address quality issues and implement corrective actions.
Report on quality metrics to senior management.
Recognize and reward outstanding employees and departments that consistently deliver high-quality
services.
مجال الشركة:
البنوك

Assistant Vice President / Branch Manager (B)

يناير 2019 - يناير 2021

Riyad Bank,

جدة، المملكة العربية السعودية

يناير 2019 - يناير 2021

Manage daily branch operations to ensure efficiency and compliance.
Lead and develop branch staff to achieve performance targets.
Oversee customer service to maintain high satisfaction levels.
Implement sales strategies to drive revenue growth.
Ensure adherence to banking regulations and internal policies.
مجال الشركة:
البنوك

Vision 2022 Transformation Manager

يناير 2018 - يناير 2019

Riyad Bank,

الرياض، المملكة العربية السعودية

يناير 2018 - يناير 2019

Enhanced sales team productivity through targeted training and performance improvement initiatives.
Lead strategic initiatives aligned with Vision 2022 objectives.
Coordinate cross-departmental projects to drive organizational change.
Monitor progress and report on transformation milestones.
Engage stakeholders to ensure alignment and buy-in.
Identify opportunities for innovation and process improvement.
مجال الشركة:
البنوك

Senior Manager / Branch Manager (C)

يناير 2015 - يناير 2018

Riyad Bank,

جدة، المملكة العربية السعودية

يناير 2015 - يناير 2018

Managed day-to-day branch operations, team performance, and customer satisfaction as Branch Manager.
Participated in Vision 2022 National Transformation Program as a trainee, receiving structured training in
organizational transformation and strategic development delivered by McKinsey & Company.
Applied transformation principles within the branch context to improve service delivery and operational
efficiency.
Collaborated with peers and internal stakeholders to support transformation awareness and local process
improvements.
Ensured alignment with evolving institutional goals and standards through training insights.
مجال الشركة:
البنوك

Manager / Assistant Branch Manager

يناير 2014 - يناير 2016

Riyad Bank,

جدة، المملكة العربية السعودية

يناير 2014 - يناير 2016

Support branch manager in daily operations and staff supervision.
Assist in achieving sales and service targets.
Ensure compliance with operational policies and procedures.
Handle customer inquiries and resolve issues promptly.
Contribute to staff training and development initiatives.
مجال الشركة:
البنوك
الدور الوظيفي:
الإدارة

Sales & Customer Service Officer

يناير 2012 - يناير 2014

Riyad Bank,

جدة، المملكة العربية السعودية

يناير 2012 - يناير 2014

Support branch manager in daily operations and staff supervision.
Assist in achieving sales and service targets.
Ensure compliance with operational policies and procedures.
Handle customer inquiries and resolve issues promptly.
Contribute to staff training and development initiatives.
مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

California State University

مايو 2011

مايو 2011

بكالوريوس، Finance

الولايات المتحدة

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

Skills

Sales
Expert
Sales
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Financial Management
Expert
Financial Management
Expert
COUNSELING
Beginner
COUNSELING
Beginner
CREATIVE
Beginner
CREATIVE
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
MARKETING
Beginner
MARKETING
Beginner
PROBLEM SOLVING
Beginner
PROBLEM SOLVING
Beginner
SALES
Beginner
SALES
Beginner
STRATEGIC
Beginner
STRATEGIC
Beginner
VISION
Beginner
VISION
Beginner
BANKING
Intermediate
BANKING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
LEAN SIX SIGMA BLACK BELT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
Sales
Expert
Sales
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Financial Management
Expert
Financial Management
Expert
Customer Service
Expert
Customer Service
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Lean Six Sigma (Black Belt
The Retail Banking Professional Foundation Certificate
The 7 Habits of Highly Effective People Certificate
AML, KYC, Fraud and Operational Risk
Effective Communication
Credit Counsellor Professional & Retail Certification Program
Techniques of Running the Daily Quality Process According to Six Sigma Approach
Leadership Transition Program
The High Performance Coaching Program
Lean Six Sigma Black Belt
Certified Manager of Quality / Organizational Excellence
Riyad Bank Future Managers Program
Lean Six Sigma (Black Belt
The Retail Banking Professional Foundation Certificate
The 7 Habits of Highly Effective People Certificate
AML, KYC, Fraud and Operational Risk
Effective Communication
Credit Counsellor Professional & Retail Certification Program
Techniques of Running the Daily Quality Process According to Six Sigma Approach
Leadership Transition Program
The High Performance Coaching Program
Lean Six Sigma Black Belt
Certified Manager of Quality / Organizational Excellence
Riyad Bank Future Managers Program