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Mohammed Hafiz Sulemana, Banking officer

Mohammed Hafiz Sulemana

Banking officer·Access Bank Ghana PLC,

Qatar

Bachelor's degree, Economics

Work experience

Total years of experience: 8 years, 4 months

Banking officer

November 2024 - May 2026

Access Bank Ghana PLC,

Tamale, Ghana

November 2024 - May 2026

Drive customer acquisition and deposit mobilization initiatives to support
branch revenue growth and financial targets.
= Open and manage customer accounts while ensuring strict compliance with
confidentiality and banking regulations.
Promote banking products and financial solutions through strategic sales
campaigns and relationship-based marketing.
Build and maintain long-term client relationships, increasing customer
retention and service adoption.
Support anboarding and management of banking agents to expand market
penetration and improve service accessibilty.
«Advise clients on investment, insurance, and loan products tailored to their
financial needs.
• Coordinated administrative and project support activities to ensure timely
execution of programs and operational efficiency.
Conducted statistical analysis and data reporting using STATA, Excel, and Al-
assisted analytical tools.
«Prepared project reports, presentations, and documentation for stakeholders.
and management review.
«Managed multiple project tasks simultaneously while maintaining quality
standards and delivery timelines.
« Supported research initiatives through data collection, analysis, and reporting
processes.
iPhone Zone Repairs and Accessories, Tamale
Diagnosed and repaired hardware and software issues across Android and
108 devices.
+ Installed and configured operating systems, applications, and networking
components to improve device performance.
= Delivered high-quality customer service, resulting i repeat business and
customer satisfaction.
+ Managed technical troubleshooting and device maintenance with efficiency
and accuracy.
+ Verified voter information and ensured accuracy of electoral records during
the Assembly Elections process
+ Assisted in maintaining compliance with electoral procedures and operational
guidelines.
+ Managed daily store operations, inventory control, and cash handling
procedures.
+ Supervised staf performance and improved operational coordination in a fast:
paced retai envionment.
+ Enhanced customer satistacton through effective communication and
relationship management
= Implemented merchandising and promotional activites to support sales
performance.
Filing of listing form using the CAP
= Listing of all business establishments in the Tamale central constituency.

Company industry:
Banking
Job role:
Banking

Cell phone repair technician

August 2022 - September 2024

iPhone Zone Repairs and Accessories

Tamale, Ghana

August 2022 - September 2024

• Diagnosed and repaired hardware and software issues across Android and iOS devices.
• Installed and configured operating systems, applications, and networking components to improve device performance.
• Delivered high-quality customer service, resulting in repeat business and customer satisfaction.
• Managed technical troubleshooting and device maintenance with efficiency and accuracy.

Company industry:
Technical Maintenance & Repair
Job role:
Maintenance, Repair, and Technician

Field officer

January 2024 - March 2024

Integrated Business Establishment Survey (IBES),

Tamale, Ghana

January 2024 - March 2024

Filling of listing form using the CAPI.
Listing of all business establishments in the Tamale central constituency.

Company industry:
Quantity Survey
Job role:
Marketing and PR

Verification Officer

December 2023 - December 2023

Electoral Commission Assembly Election Tamale (Choggu West),

Tamale, Ghana

December 2023 - December 2023

• Verified voter information and ensured accuracy of electoral records during the Assembly Elections process.
• Assisted in maintaining compliance with electoral procedures and operational guidelines.

Company industry:
Public Administration
Job role:
Accounting and Auditing

Program and Project assistant

September 2021 - February 2023

National Road Safety Authority (NRSA),

Tamale, Ghana

September 2021 - February 2023

• Coordinated administrative and project support activities to ensure timely execution of programs and operational efficiency.
• Conducted statistical analysis and data reporting using STATA, Excel, and AI-assisted analytical tools.
• Prepared project reports, presentations, and documentation for stakeholders and management review.
• Managed multiple project tasks simultaneously while maintaining quality standards and delivery timelines.
• Supported research initiatives through data collection, analysis, and reporting processes.

Company industry:
Public Administration
Job role:
Teaching and Academics

Sales officer

April 2020 - July 2020

Zenith Bank Ghana,

Tamale, Ghana

April 2020 - July 2020

• Supported account opening, customer onboarding, and documentation
processes.
+ Assisted sales and marketing teams in client engagement and business.
development acivites.
= Performed data ent, fling, and administrative support tasks

Company industry:
Banking
Job role:
Sales

Store Manager

January 2016 - April 2019

Rashmora Beverage Enterprise,

Tamale, Ghana

January 2016 - April 2019

• Managed daily store operations, inventory control, and cash handling procedures.
• Supervised staff performance and improved operational coordination in a fast-paced retail environment.
• Enhanced customer satisfaction through effective communication and relationship management.
• Implemented merchandising and promotional activities to support sales performance.

Company industry:
Retail & Wholesale
Job role:
Management

Education

University for Development Studies (UDS)

July 2021

July 2021

Bachelor's degree, Economics

Ghana

Skills

Customer Service
Intermediate
Customer Service
Intermediate
Sales
Intermediate
Sales
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Administration
Intermediate
Administration
Intermediate
Finance
Intermediate
Finance
Intermediate
Management
Intermediate
Management
Intermediate

Languages

English
Beginner

Training and Certifications

Certifications
Marketing and Sales Training
Ghana
Ethics Certification Program
Employability skit training
Introduction to Data Analytics Project Management Professionals
Introduction to Artificial Inteligence
Introduction to Finance and Accounting
Investment Analysis
Labour Economics
Mathematics for Economists
Project Analysis.
Microeconomics
Macroeconomics
Econometrics