Training Advisor
New Horizons Computer Learning Center
مجموع سنوات الخبرة :14 years, 0 أشهر
Call people and meet with them, to convince and show them our courses so they can register.
• IBM Professional Services Technical Team Leader at Ebla Computer Consultancy Company (June 2012 - Present)
- Understands business challenges and translates them into requirements/solutions. Provide Solution Performance (analysis/tuning) and work across business/technology teams to ensure alignment between business solution definition and systems architecture for the organization
- Manage customer requirements and expectations and ensures customer engagements success.
- Managing the technical team of engineers & developers to support the FileNet customers that included Installation of FileNet P8 server & components, Upgrading of FileNet P8 server & components to latest versions, Installation of Standalone & Highly available environments.
- Responsible for training co-workers on project updates and upgrades.
- Collaborate with sales to acquire new customers and service engagements.
- Participate in key sales pursuits.
- Installed, Supported & managed the IT infrastructure of the Organization, that included MS Active Directory, Antivirus Infrastructure, Backup Infrastructure.
- Overall involved in projects for clients such as Oil Sectors, Ministries, Governmental Organizations and Private Companies in implementing and supporting archiving and imaging systems (Installation of FileNet P8 server & components, Upgrading of FileNet P8 server & components to latest version, Installation of Standalone & Highly available environments.)
- Troubleshooting technical problems for all customers and sites in Kuwait branch.
- Summary of projects Worked on:
1- Experienced in the field of IBM ECM & BPM for around 6 years.
2- Installation and Implementation of the IBM FileNet ECM for (
- Ministry of Commerce and Industry.
- Ministry of Social Affairs and Labors.
- Ministry of Interior.
- Ministry of Foreign Affairs.
- Supreme Council of Planning.
- Public Authority of Agriculture and Fish Resources.
- Kuwait National Assembly.
- Kuwait Oil Tankers Company.
- Central Bank of Kuwait.
- Civil Services Commission.
- Department of Legal Advice & Legislation.
- Kuwait Investment Authority.
- Ministry of Information.
3- Installed and Configured IBM FileNet BPM in AWQAF Foundation.
4- Upgrade of the FileNet P8 system from P8 4.x to higher versions (5.0, 5.1, 5.2.1) in several Ministries and Public Authorities.
5- Conducted several POCs & live demos for clients on IBM Content Management
6- Installed and Configured MS Windows Server 2003, 2008, 2012 for several sites with troubleshooting.
7- Installed and Configures MS SQL Database for several sites, including troubleshooting and monitoring.
Build up websites and applications
created projects on VB.net, Oracle SQL ++, Java.