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تم إلغاء حظر المستخدم بنجاح
Mohammed Al Nahas, Team Lead Account Management

Mohammed Al Nahas

Team Lead Account Management·Talabat

الكويت

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 3 أشهر

Team Lead Account Management

مارس 2021 - حتى الآن

Talabat

السالمية، الكويت

مارس 2021 - حتى الآن

Leadership

• Led a team of 12 account managers, overseeing their performance, providing guidance, and ensuring alignment with company OKRs.
• Managed a portfolio of 900 vendors, ensuring optimal performance and growth and optimization across various metrics.
• Set targets for account managers to meet business objectives.
• Provided formal feedback through monthly connects and end of year reviews, implemented coaching plans, and identified talent for growth within the team.

Sales

• Focused on increasing the share of vendor business within the platform through targeted strategies and relationship management.
• Strategically drove vendors top-line growth on the platform by focusing on orders, GMV, basket value, customer acquisition, retention, and purchase frequency.
• Ad revenue growth by Identifying and acquiring new opportunities.
• Tracked key metrics of ad campaigns (budget, clicks, click to order, GMV, and ROI)
• Led partner exclusivity agreements, strategic planning for exclusive vendors, and in-app marketing initiatives.
• Securing exclusive content and deals from vendors, loyalty programs & rewards.
• Vendor market analysis and penetration.

Operations and Logistics

• Analyzed vendor performance metrics to drive improvements and to meet set metric benchmarks and thresholds.
• Maintained high standards in vendor operations and logistics to enhance overall end customer experience.
• Ensured exceptional end customer experience through detailed management of vendor activities and performance.

Data Analysis

• Developed comprehensive reports and visualizations using tools like Excel, Tableau, Looker, Google Studio, and Salesforce to present insights and make data-driven decisions.
• Monitored vendor performance metrics and conducted deep-dive analyses to identify opportunities for eficiency and growth.
• Performed deep-dive analyses of business problems, formulating situations, complications, and recommendations to drive strategic decisions.

مجال الشركة:
الإنترنت والتجارة الإلكترونية

Account Manager

أغسطس 2018 - يناير 2021

Talabat

السالمية، الكويت

أغسطس 2018 - يناير 2021

Main Responsibilities:

• Managed a diverse portfolio of 80-90 vendors, ranging from AAA to C grade.
• Conducted comprehensive profiling and data analysis of vendor portfolios and vendor performance.
• Analyze sales and operational metrics, including but not limited to:
o Top lines Order, GMV, basket value, customer acquisition, customer retention, order frequency
o Ad-revenue campaigns
o Failed orders, vendor late orders, preparation times, reachability, and customer contact rates
o Vendor optimization and menu engineering
• Analyzed ad campaigns:
o Order/GMV growth
o Sessions
o Click-to-order
o Micro conversions
o ROI
• Identified potential brands and provided consultations by problem solving using situation, complication and recommendation framework.
• Addressed issues with inactive/churned vendors by optimizing delivery times, minimum order requirements, and delivery fees. Monitored:
o Net failed orders
o Busy periods
o Menu image quality
o GEM promotions
• Oversaw partner contracts and commission rates, assessing profiles to renegotiate commissions based on order volume and operational KPIs.
• Negotiated exclusivity contracts and exclusive ofers with A and AAA brands, providing tailored marketing support through social media, app push notifications, and influencer campaigns.
• Presented monthly performance reports for each brand, outlining current status, future strategies, and KPI development.
• Promoted own delivery for partners with high failure rates, busy periods, or those using outsourcing agencies or in-house drivers, calculating cost reduction opportunities.
• Monitored brand activity on competitor platforms to stay competitive.
• Coordinated with marketing teams for support on new ofers and exclusive deals through social media channels, notification cards, and push notifications.

مجال الشركة:
الإنترنت والتجارة الإلكترونية

Senior Account Executive

يوليو 2017 - أغسطس 2018

PostaPlus

الفراوانية، الكويت

يوليو 2017 - أغسطس 2018

• Maintained and strengthened relationships with key accounts and existing customers.
• Conducted performance review meetings with key accounts to ensure service alignment with contract SOP/SLA and meet service KPIs, addressing achievements, complaints, and unresolved issues.
• Coordinated escalations and complaints with support functions to adhere to service agreements.
• Streamlined support functions to meet customer requirements and planned service enhancements or new requirements.
• Executed cross-selling and upselling strategies; prospecting, cold calling, and researching new opportunities.
• Developed customized business solutions and calculated costs for proposals.
• Defined new customer requirements and assisted in drafting SOPs and SLAs.
• Monitored revenue and growth for new and existing accounts, tracking service KPIs.
• Logged daily sales activities in CRM and reported to the sales manager/regional commercial manager on new deals, opportunities, performance, and competitor status.
• Managed vendor registrations and established relationships with solution providers.
• Handled invoicing, aging reports, and follow-ups with the credit controller to ensure timely payments.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Senior Customer Account Executive

يوليو 2009 - مارس 2012

ARAMEX

الفراوانية، الكويت

يوليو 2009 - مارس 2012

• Managed day-to-day customer issues and team tasks, resolving requests, complaints, and service desk issues promptly.
• Conducted root cause analysis and implemented corrective actions for problematic shipments.
• Created and presented weekly/monthly reports on KPIs, retail sales, and new accounts to the product manager.
• Assisted in budget preparation, sales forecasting, and team target setting.
• Trained and evaluated team members on performance, customer service levels, and product knowledge.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Customer Account Executive

نوفمبر 2005 - يونيو 2009

ARAMEX

الفراوانية، الكويت

نوفمبر 2005 - يونيو 2009

• Provided clients with information, promoted company products, and ensured a full understanding of services.
• Managed shipments processing, customs issues, and invoicing.
• Followed up on special shipments, verified alerts, and ensured timely invoice delivery.
• Reviewed receivables and followed up with the credit controller to ensure prompt payment.
• Prepared job-costing sheets and issued statements of accounts.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

التعليم

Carolina international university

أكتوبر 2024

أكتوبر 2024

بكالوريوس، Information Technology

الولايات المتحدة

British School of Kuwait

يونيو 2024

يونيو 2024

الثانوية العامة أو ما يعادلها، Science

الكويت

Skills

Sales Targets
Expert
Sales Targets
Expert
Management
Expert
Management
Expert
Growing Revenue
Expert
Growing Revenue
Expert
Sales Analytics
Expert
Sales Analytics
Expert
Conduct Presentations
Intermediate
Conduct Presentations
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Google Suite
Intermediate
Google Suite
Intermediate
Looker
Intermediate
Looker
Intermediate
Tableau
Intermediate
Tableau
Intermediate
Data Analysis
Intermediate
Data Analysis
Intermediate
Account Management
Expert
Account Management
Expert
Ms Office
Intermediate
Ms Office
Intermediate
OKR & KPI Oriented
Intermediate
OKR & KPI Oriented
Intermediate
Management
Intermediate
Management
Intermediate
Business Development
Intermediate
Business Development
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
CALCULATIONS
Expert
CALCULATIONS
Expert
BUSINESS INTELLIGENCE
Expert
BUSINESS INTELLIGENCE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
REVENUE GROWTH
Expert
REVENUE GROWTH
Expert
FIXED ASSET
Expert
FIXED ASSET
Expert
SURVEYS
Expert
SURVEYS
Expert
E-Commerce
Expert
E-Commerce
Expert
Leadership
Expert
Leadership
Expert
Team Building
Expert
Team Building
Expert
Strategy
Intermediate
Strategy
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
Sales Management
Intermediate
Sales Management
Intermediate
SALES
Expert
SALES
Expert
Teamwork
Expert
Teamwork
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert
Sales Targets
Expert
Sales Targets
Expert
Social Media
Expert
Social Media
Expert
Customer Service
Expert
Customer Service
Expert

اللغات

الانجليزية
متمرّس
العربية
متمرّس

الهوايات

  • Gym, Music, Technology