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Mohammed Hosawi, Assistant Executive Lounge Manager

Mohammed Hosawi

Assistant Executive Lounge Manager·-JW Marriott Hotel Riyadh

Saudi Arabia

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 8 years, 10 months

Assistant Executive Lounge Manager

February 2023 - Present

-JW Marriott Hotel Riyadh

Riyadh, Saudi Arabia

February 2023 - Present

• Ensured exceptional service for VIP guests, tailoring experiences to exceed expectations and foster loyalty.
• Proactively addressed special requests, demonstrating strong problem-solving skills and attention to detail.
• Collaborated with team members to streamline operations, enhancing overall guest satisfaction and efficiency.
• Developed strong interpersonal skills, effectively communicating with diverse clientele to create a welcoming atmosphere.
• Maintained a high standard of professionalism, ensuring a positive experience that aligns with the airline's commitment to excellence.
• Adapted quickly to changing situations, showcasing flexibility and resilience in a fast-paced environment.

Company industry:
Hospitality & Accomodation
Job role:
Other

Executive Lounge Supervisor

November 2021 - January 2023

JW Marriott Hotel Riyadh

Riyadh, Saudi Arabia

November 2021 - January 2023

• Expertly coordinated and optimized staff schedules to ensure efficient manpower allocation, enhancing team performance and delivering exceptional service during high-demand and low-demand periods.
• Conducted comprehensive performance evaluations, leveraging data analysis to identify strengths and areas for improvement, resulting in tailored development plans that significantly increased team productivity.
• Fostered a collaborative team environment, emphasizing communication and support to ensure seamless operations and outstanding guest experiences.
• Maintained a strong focus on customer satisfaction, consistently exceeding service expectations and contributing to a positive atmosphere for both guests and team members.

Company industry:
Hospitality & Accomodation

Reception & Host

September 2017 - December 2021

The Ritz-Carlton

Riyadh, Saudi Arabia

September 2017 - December 2021

• Delivered exceptional customer service, fostering a welcoming atmosphere for all guests.
• Anticipated guest needs and preferences, enhancing their overall dining experience.
• Collaborated with team members to streamline operations and improve service efficiency.
• Handled guest inquiries and resolved issues promptly, ensuring satisfaction and loyalty.
• Maintained a clean and organized environment, reflecting a commitment to safety and hygiene.
• Developed strong communication skills, effectively interacting with diverse clientele.
• Adapted to fast-paced situations, demonstrating flexibility and resilience in high-pressure settings.

Company industry:
Hospitality & Accomodation

Customer Service Representative

October 2017 - November 2017

Domino’s Pizza Riyadh

Riyadh, Saudi Arabia

October 2017 - November 2017

• Delivered exceptional customer service by efficiently managing food orders in a fast-paced environment.
• Collaborated with team members to ensure timely and accurate food preparation, enhancing overall customer satisfaction.
• Demonstrated strong communication skills while interacting with diverse customers, addressing their needs and preferences.
• Maintained a positive and welcoming atmosphere, contributing to a memorable dining experience for patrons.
• Adapted quickly to changing situations, showcasing flexibility and problem-solving abilities in high-pressure scenarios.
• Prioritized safety and hygiene standards, ensuring compliance with health regulations during food handling and service.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Tahseen Programme

February 2023

February 2023

Bachelor's degree, Hospitality Management

Saudi Arabia

Alshou'la

July 2013

July 2013

High school or equivalent, Hospitality

Saudi Arabia

Skills

BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FOOD PREPARATION
Intermediate
FOOD PREPARATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MENU PLANNING
Intermediate
MENU PLANNING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Artificial Intelligence in Hospitality
Flight Reservations Basics
Customer Happiness & Hospitality
VIP Service Ceremonies & Special Hospitality
Professional Leadership in Hospitality