Security Controller
SERCO
Total years of experience :24 years, 0 Months
SERCO is a transportation and services company that handles the operations of Dubai Metro, Water Taxi, Mono Rail and Tram.
I successfully created and implemented an online based document protection for all security related documentation, evidences and classified information.
I manage a team of security personnel and monitor their patrolling and movements throughout the shift.
I successfully created reports that are sent to the RTA on a weekly basis regarding security operations within the department.
Coordinating with RTA Bus OCC for implementation of emergency bus service.
Conducting live Public announcement in all stations and trains.
Relaying information to all relevant third parties through communication sources.
Summoning emergency ambulance service and Dubai Civil Defense when required.
Monitoring passenger flow through monitoring CCTV.
Monitoring train movement and ensuring smooth operations
Maintaining clear line of communication between OCC and station and all other relevant departments
Perform and carry out other duties as instructed / directed by
ATLAS is a Telecom and security systems integration company catering mostly to the UAE Armed Forces. ATLAs has been in business for over 35 years in the UAE market.
I have successfully managed to engage three new clients with in the Armed Forces: National Coastal Guard, UAE Navy and National Critical Emergency Management Authority (NCEMA)
I successfully introduced and won a project that was valued at 18m Dirhams for NCG.
I successfully introduced and improved product to the Navy which was valued at 5m Dirhams.
Responsible for maintaining good relationships with existing clients, retention as well as increase client base
Be the first point of contact for any client issue.
Ensure satisfaction for existing clients.
Developing relationships with clients for additional business.
Manage the profitability of the account.
Assist clients in tailor making products to their specification, requirement and budget.
Educating customers with products and how they can fit customer’s requirements
Although Emirates Integrated Telecommunications Company is its legal name, it was commercially rebranded as du
I successfully managed the activation of mobile services during the launch period 1 million customers in the first year
I successfully managed my team into delivering excellent service to our clients (retail outlets) and providing assistance logistically to reach deadlines.
Managed a team in delivering first class, professional customer service and sales to the public and a high quality front line service to the company and its partners.
Developed and supported a team delivering front line customer services and sales to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
Supervised the work load of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Sales Help Desk.
To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing enquiries.
Monitoring team Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
To ensure statistical information is produced, collated and analyzed on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements
Check-In Desk -booked passengers in to their flights.
Ensured that all documentation were valid (passport, visa for destination if required, tickets)
Allocated seats and printed boarding passes for passengers.
Boarding Gate - Double check actions from Check in desk to minimize discrepancies
Boarding Gate - announce flight details and boarding time for the flight.
Boarding Gate - Assist passengers into the boarding lobby.
Boarding Gates - Assist passengers into the aircraft in an orderly fashion to ensure smooth boarding
Other Parts - accessed the runway to assist disabled passengers onto the aircraft
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: General Certification for Secondary Education (GCSE)