محمد إبراهيم

- To keep close follow up on developments of the competitor hotels (occupancy, structural alterations,
Renovation special campaigns, rate promotions, marketing efforts, theme events etc.) .
- Research and Benchmark all forms of media adverts and articles to ensure that the Hotel remains a market
leader in public relations.
- Analyzing web site user behaviors, web site performance, Reviewing all available hotel information on the
corporate web site .
- Participate in developing new ideas such as special packages, programs, promotional activities undertaken
by sales department and/or F&B through the social Media .
- collecting information from the social media (Facebook, Twitter, Blogspot, Blogger, Smartphone’s
applications & more)
- Review, monitor and analyze hotel, 3rd parties and competitor web site to identify statistical trends or
business trends that ma have a negative or positive impact on the hotel
- Maintain sufficient web presence - In terms of actual
- Create and update web content (photography and descriptions) for all hotel properties .
- Supervision of all web content (photography and descriptions) of all online channels on accuracy and
according to brand complaints .
- Monitor the company’s performance against plan for electronic distribution and implement strategies and
tactics as necessary to ensure attainment of declared goals .
- Ensure rate integrity and price parity on non-opaque channels .
- Responsible for on-going internet searches to identify websites and travel booking sites promoting the
hotel(s) (including but not limited to travel distribution channels, wholesalers and travel endorsement sites)
and ensure that positioning on any internet site meets brand standards for copy, pictures, etc.
- Responsible for the overall performance through both existing and emerging sales channels: GDS and IDS
(brand.com website and third-party websites)

- Processes reservations by mail, e-mail, telephone and fax.
- Processes reservations from Central Reservations Office, Regional Offices, Inter−Inn reservations and travel agents reservations.
- Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
- Receives and posts advance daily and dispatches guest receipts regularly.
- Reconfirms block bookings, ensures that correct rooming lists are received, and checks arrival times, rates and all other information on group bookings.
- Ensures that customer relations are kept at a high standard and that any complains are dealt with in a satisfactory manner, reported to the Duty Front Office Manager and the Director of Yield &Revenue Management.
- Organise traces for follow up.
- Ensure client files are kept organised and current with all required information.
- Monitor and handle inquiry calls on a timely basis.
- Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
- Actively solicit and book business following hotel standards.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Keep up to date product knowledge of the hotel and competitors.
- Respect Health and Safety policies of the hotel and ensure that all the staff respects them.
- Comply with hotels rules and regulations.

Egypt Yellow Pages is the leading directive advertising medium that brings more buyers and sellers together
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Our duty was to provide info & numbers to our customer in UAE our clients depend on us to professionally
and intelligently handle their customer contacts on their behalf through phone, fax, e-mail and SMS and our
call center operates on a 24x7 basis covering all regions of United Arab Emirates .