Mohammed Irfan

Duties and responsibilities handled:

• Acting as the first point of contact for any Human Resources issues.
• Developing and administering HR strategies to improve working environments.
• Drafting job descriptions and placing recruitment adverts in print ads and online postings.
• Source CVs from different category portals and manpower Consultancies.
• Maintain recruitment databases for various skill sets for easy and fast retrieval.
• Categorize Screen and shortlist the CVs’ of competent professionals & Responsible for all recruitment correspondence.
• Conduct recruitment Sessions overseas with assistance of overseas recruitment agencies.
• Follow up with selected candidates and get their required documents for visa processing.
• Preparing POA documents and to stamp chamber of commerce, ministry of foreign offers & embassy’s.
• Update new employee information and applying bank account cards & monthly attendance preparing.
• Employee’s personal files. & Keep filing/document management system.
• Make joining formalities for newly joined employees.
• Coordinate with the all site staff and workers leave, general request, resignation process on time.
• Maintain manpower data base by project wise.
• Coordinate with the all staff & workers ticket booking.
• Verification of drivers log sheet & fuel bill verification.
• Applying workmen policy & medical card staff and workers & arranging accommodation and transportation for employees.
• Annual leave salary/ Full & final settlements/ Gratuity calculations.
• Coordinate with PRO for the visa processing (New, Renewal, Exit permit & Cancellation) of employees.
• Arrangements for medical fitness certificate, documentation for visa stamping/ labor card.
• Providing support to all employees on ‘long-term sick’ or with challenging medical issues and organizing their duties appropriately.
• Checking Passports / ID & Health Cards to validate a candidate’s right to work.
• Dealing with general HR issues such as annual leave, maternity, paternity, flexible working requests, timesheets, etc. on a daily basis.
• Consulting with a range of the organization’s departments to implement the company policy and HR processes.
• Producing HR statistical reports (headcount, absenteeism, leavers, etc.).
• Recruiting, short-listing, interviewing, Screening through Referrals, Consultants, Jobs Sites Interview, and Negotiation with the Candidates.
• Issuing Offer letter & Appointment letters, writing contracts of employment and sending out offers of employment.
• Updating New Joiners & Resigned Employees Database & Full and Final Settlements.
• Solving the Client’s queries related to Salary Slip and queries related to Salary. HR Polices & Implementation.
• Celebrating Birthdays & sending greetings emails to Managers & employees.

• Drafting emails, letters, internal transmittals, memo’s, distributing of letters, taking dictations, answering telephone calls and fax

• Maintains integrity of HR data and employee records in accordance with legal requirements and best practices.

• Handling appointments and arranging meetings with the concerned Dept. managers.

• End to End recruitment process of newly arriving employees, workers.

• Issuing Offer Letters, Appointment Letters, and Transfer Letters & Confirmation Letters. Maintaining the records of the employee by maintaining their personal file.

• Consult with employers to identify manpower needs and preferred qualifications, Interview applicants & assess their experience, education and skills, Contact references and perform background checks.

• Contacting manpower Agents in India, Philippines, Pakistan, Nepal for new workers & staffs selection process & their visa endorsements.

• Follow the procedures, rules, regulations for employees in compliance with Labor Law.

• Monthly updating of the Leave records of all the Employees & following up for the Leave applications with the Employees.

• Make arrangement including flights reservations, hotel and vehicle arrangement for project staffs, visitors/partners, donors, consultants, volunteers and interns.

• Apprise applicants about job details such as benefits & conditions. Refer qualified candidates
Conduct new employee orientations & Process paperwork’s.

• Distributing of salaries to all the newly arrived companies staffs & workers on site.

• Issuing of companies letters and salary certificate for newly arrived staffs and workers for opening their Bank accounts.

• Arranging of exit interviews and taking care of theirs leave and final settlement process.

• Prepare correspondence, memos, reports, presentations, and drafting emails to local counterparts, other related offices or agencies in relation to the office operations.

• Supervise and manage all day-to-day office administrative activities.

• Arranging of meetings for Senior Management and staffs, and attending weekly progress meetings and writing minutes of meetings and sending minutes to entire staffs.

• Office Administration (Adequacy of Stationary / Provisions / Refreshments / adequacy of Sub Staff) Courier & Dispatch (Inward / Outward / Outstation) / also making record of local maintaining.

• Liaoning with PRO and external agencies (police / municipalities / corporation / premise security agencies / Premises Co-op Society) and government bodies.

• Maintaining master log sheet for Iqama/Passport/Visiting visa staffs & workers, Maintaining proper filing system, taking care of Iqama Renewal, Medical Cards, and Passports for all the staffs and workers.

• Ticket booking & issuing for staff going for Annual leave, Business trips & new arrivals staffs & workers.

• Handling petty cash and reimbursement of expenses

Account closing # The process primarily deals with Opening / closing of only corporate bank accounts, High value currency Transfer’s (Internal Bank Transfers/Wires Transfer), Charging or Waiving of Analysis fees as per customers instructions, preparing of Cashier’s check ( Via: Fedex/Overnight)& deletion of Treasury services : Approval of all Monetary transactions (i.e. Cashier’s Check, Internal bank Transfer ) in Vista application.

• Providing Account Analysis relationship information to the entire team

• Closing of Corporate Bank Accounts (IDS / IMPACS A/c's)

• Doing Follow ups on daily basis until the accounts gets close & informing the client once the account gets close.

• Single point of contact for all the route backs from Line of business and issues to be escalated and resolved on timely manner

• Approval of all Reverse & waiving Finance Charges.

• To perform Quality check on agents who are low at production and provide necessary feedback and coaching in order see the improvement, MIS Reports.

• Taking one on one monthly: Train, Track, Measure & Improve associate performance.

• Deletion of all the treasury services which are linked to the account before the Account gets closed.
Bank of America: (Internal Quality Analyst)

• Performing Quality Check (Internal Audits) for 30% of the productivity.

• Train, Track, Measure & Improve agent performance. (New Hires & Tenured QA's). Initiate PIP and enhance the performance of the bottom quartile.

• Analyze, Process, and Resolve quarries of US A/c holders. (Claims Analyst - To Process Charge backs, Reverse Finance Charges Etc.

• Responsible for concerns and issues to be escalated and resolved on timely manner.

• To execute the task of the “Audit the Auditor” function for the team, for, (monthly& half-yearly & annual) associate performance measurement.

• Preparing Audit report for the entire team & providing timely feedback to the associates who are low at productivity & accuracy.

• Manage Business risk & Compliance via the following reports: Quality Control, Attrition, MOM, Updates, Incident Reporting, Staff database etc.

• To perform random audits on the Productivity of the team in order to adhere to the compliance policies of the organization.

• Responsible to provide feedback to BOA associates and Support agents in USA, in the drive towards 100% adherence to policy and procedures.

• Preparing MIS reports monthly& half-yearly & annual.

• SME of the team. (Subject Matter Expert).

• To assist the Leadership Team when called upon to execute & drive operational tasks and leadership activities in the absence of the Manager.

• Drive volumes, Site Roostering & Allocation of work to the QA's. - To ensure that the targets are completed within the SLAs provided by key stakeholders.