Business Applcations / Projects Manager
Schlumberger
Total years of experience :27 years, 1 Months
For company’s global finance operations & Opportunity-to-Cash applications, following is a brief list of tasks:
- Manage application development projects: periodic releases, functional enhancement, user interface
improvements, bug fixes, maintenance and middleware components design.
- Manage data center suppliers: Infrastructure projects, hosting initiatives, billings, service quality & issues.
- Manage and ensure up-to-date and effective security & disaster recovery plans of various landscapes:
production, QA and Development.
- Periodically review application architecture and propose optimization solutions (Hardware and software).
- Ensure continued services of the platform with acceptable application response times to end users.
In this role I am managing the technical sales, service delivery as well as project delivery processes & activities involved in designing and delivering PTCI (Petro-Technical Computing Infrastructure) solutions to clients in Oil & Gas industry.
• The clients are: KOC (Kuwait Oil Company), KGOC (Kuwait Gulf Oil Co.), Joint Operations (SAC & KGOC), KEC (Kuwait Energy), KUFPEC & others.
• The PTCi solutions include:
- HPC (High Performance Computing) Clusters for Reservoir Engineering Simulation.
- Visualization Solutions such as: 3D Visualization Centers, RTOC (Real-Time Operations Centers), Drilling Operations Decision-Making Centers & Collaborations Centers. Using technologies from BARCO, CYVIZ & others.
- Information Management Solutions that are consisting of multiple components such as servers, storages, high end workstations & applications.
- Real-Time Data Aggregation and Delivery Solutions: from rig sites to client premises.
- SIS special Infrastructure solutions such as SCM (Simulation Cluster Manager) and LiveQuest (used for virtualizing E&P Applications and centralizing storages).
Key Achievements:
• Project Name: KOC RTDDC (Real Time Drilling Decision Center).
• Project Objectives: A turnkey project to build a multidisciplinary collaboration solution to enhance the drilling operations efficiency and minimize the drilling non-productive time (NPT).
• Role in the project: Project Technical Manager
• Project Timeline: Jan 2013 - Nov 2014
• Project Scope:
- Turn-key build and support for two ergonomically designed Real Time Drilling Centers, equipped with state-of-the-art visualization technologies.
- Provision of real-time data aggregation and monitoring software & hardware
- VSAT connectivity at 27 rig site locations
- Data delivery for rig drilling parameters
- Design and configure an office-based data repository
- Software Training services
- Continue on-site support of the centers for 4 years
Full accountability for country-wide IT Infrastructure Projects and Services.
• Services include connectivity for offices as well as well-site field locations, messaging, distributed services, collaboration, security, telephony & enterprise desktop computing.
• Responsible for designing, budgeting & implementing of all managed services for new facilities, renovations as well as growth & sustainability purposes.
• Facilitate and manage connectivity solutions at well-site to enable real-time data delivery for field operations.
• Ensure stability and 24x7 availability of all IT services
• Manage activities of IT support operation.
• Maintain customer satisfaction, user PTIs & service KPIs at highest levels according to pre-defined SLAs/OLAs.
• Conduct quarterly/yearly service quality reviews with management.
• Build & Develop IT team while controlling team budget.
Key Achievements:
- 42% reduction on yearly Telco lines cost; WAN, telephony, ISDN, etc.
- Implemented IP-telephony solution with a potential saving of ~ $ 500 K / year.
- Designed and implemented all technologies for new main office.
- Designed and installed data center for Seismic data processing.
- Renovated & refreshed LAN/WAN/Server HW for 2 field operational bases.
- Standardized and centralized printing which had resulted in cost reduction, streamlined support as well as helped save the environment.
- Implemented full coverage of corporate Wi-Fi hotspots across all locations.
- Migrated all Kuwait users to corporate SharePoint portal & Exchange platform.
- Standardized & formalized the technology as well as the process to support real time data delivery for drilling operations: from rig site direct to office.
- Provided Wi-Fi hotspots for remote users working at client offices where connection was not available.
- Consistent Customer Satisfaction: KW IT function has steadily scored the highest among all functions in KW and one of the top 3 in Middle East area.
- Gained business trust as consultant and technology advisor as well as enabler.
- Hired, coached and defined career development plans for a strong and diversified IT support team. Integrated the team into global SLB IT support organization.
- Conducted regular training sessions for IT end users on various tools and subjects.
Role #1 : Server Specialist covering ME countries:
- Provide 24x7 server support; ensure ~ 100% availability & functionality using remote monitoring tools such as HP-OVO, DELL OpenManage.
- Design, procure & deploy Infrastructure servers: Mail, AD, DNS, DHCP, File, Print, and Backup Servers.
- Maintain server protection, patching level and handle backup & restoration.
- Develop and maintain managed-servers' dashboard.
Role #2 : Team Lead - Infrastructure Solutions:
In charge of designing, deploying and supporting of infrastructure services for non-standard locations (3 countries, 15 sites, 2, 000 users/computers):
- Server Hardware Platform: Benchmarking & Standardization.
- Mail Services: SurgeMail & MailSweeper for Windows.
- Customized laptop/desktop standard image development.
- Centralized Desktop & Server Security Solution: F-Secure Security Suites.
- Supervise daily IT operations and Ensure IT services availability (WAN, LAN, DNS, AD, E-Mail, video conferencing, etc.).
- Exceeding or achieving monthly, quarterly & yearly SLAs.
- Supplier handling: evaluating proposals, testing equipment’s, negotiating prices, negotiating & finalizing maintenance contracts.
- Conducting IT security awareness/training for employees.
- Managing & Documenting the IT infrastructure (maintain an accurate IT assets DB, NOC packages, sites workbook and master manuals).
- A senior member of 12-analysts team that is remotely supporting ~ 25, 000 users in Middle East area.
- Resolve complicated issues: LAN, Mail, NT, LDAP, Laptop/Desktop, H/W, OS and applications.
- Mentor & receive escalations from Level 1 analysts.
- RCA (Root Cause Analysis) on the top issues handled by the helpdesk.
- Participated in Service Desk Startup project:
- Evaluating & installing the service desk infrastructure and tools: Call detection and distribution systems, Ticketing system, Model office for simulation purposes, Service Desk procedures and master manuals, Contingency Plans.
Project # 1: Connected Backup Solution
To design and deploy an Automated Network Backup Solution for workstations:
- Designed, installed and standardized the connected backup solution for Middle East region.
- Windows 2000 server hardening & tuning.
- Addressed impact of solution on corporate LAN & WAN traffic.
- Project Documentation (Entire server H/W, S/W, OS hardening & Solution installation).
Project # 2: PKI Deployment
(Corporate badge deployment + Entrust Desktop Encryption & VPN solution)- managed Dubai, Abu Dhabi and Egypt users' deployment:
- Preparing users lists for deployment as per corporate LDAP.
- Coordinating PKI badge delivery & Entrust certificates creation.
- Installing Entrust Desktop solutions & Checkpoint secure remote VPN solutions on users' machines.
- Troubleshoot issues with applications, Smart Card readers, PKI cards or certificates.
- Conduct classroom training for users on the new technologies and their benefits.
Providing IT support to 350 users in the company's HQ. Responsibilities include:
- LAN operations & troubleshooting.
- Server Administration & Backup.
- E−mail server administration (Post.Office on UNIX and NT).
- Corporate directory administration for the ME region (LDAP).
- IT security standards implementation and audits.
- Conduct IT training sessions for end users.
- Laptop & Desktop H/W & S/W support.
- Procurement of IT supplies, spare parts and accessories.
- Updating and maintaining the Pay-Tv subscribers' database that is covering all Middle East customers of ART & ShowTime packages.
- Running monthly & bimonthly invoicing to distributors in Middle East region.
- Helping customer service representatives to resolve technical system issues.
- Supporting finance dept. by running reports on Oracle.
- Handled installation and maintenance of control equipments on the production lines such as frequency controls, consistency, flow control, heat, pressure, humidity sensors.
- Act as a team lead during night and late shifts.
- Worked on various control & instrumentation systems from Siemens, ABB, AEG, Honey-Well, SKoda & others.
- PC H/W installation and troubleshooting.
- Windows 3.x/95/98 installation and configuration in the workgroup.
- Helping data entry operators resolve mainframe typing & printing issues.
Bachelors, Computer Engineering and Control Systems