IT Support Engineer
Alharamain Medical Complex
Total years of experience :10 years, 2 Months
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Monitor performance and ensure system availability and reliability Builds net configurations and connections Troubleshoots network problems IP address auditing. Perform network maintenance and systemupgrades including service packs, patches, hot fixes and security configurations Identifying and solving any problems that arise with computer networks and systems Consulting with clients to specify system requirements and design solutions Budgeting for equipment and assembly costs Assembling new systems Maintaining existing software and hardware and upgrading any that have become obsolete Monitoring computer networks and systems to identify how performance can be improved Providing network administration and support Support and administer third-party applications Ensure network security and connectivity Set up user accounts, permissions, and passwords Resolve problems reported by the end-user Define network policies and procedures Specify system requirements and design solutions Research and make recommendations on server system administration Analyzed technical issues to identify troubleshooting methods needed for quick remediation. Installing, and configuring Hospital software and functions according to specifications. Maintained and monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
Installing and configuring computer networks and systems
Identifying and solving any problems that arise with computer networks
and systems
Consulting with clients to specify system requirements and design
solutions
Budgeting for equipment and assembly costs
Assembling new systems
Maintaining existing software and hardware and upgrading any that have
become obsolete
Monitoring computer networks and systems to identify how performance
can be improved
Providing network administration and support
Support and administer third-party applications
Ensure network security and connectivity
Set up user accounts, permissions, and passwords
Resolve problems reported by the end-user
Define network policies and procedures
Specify system requirements and design solutions
Research and make recommendations on server system administration
Analyzed technical issues to identify troubleshooting methods needed for
quick remediation.
Installing, and configuring Hospital software and functions according to
specifications.
Maintained and monitored server room, wireless network, and other
server infrastructure, keeping systems running smoothly.
Perform troubleshooting to diagnose and resolve problems (repair or
replace parts, debugging, etc.)
Provide orientation and guidance to users ( Doctors, Nurse, Pharmacists,
etc) on how to operate software and computer equipment.
Maintain records/logs of repairs and fixes and maintenance schedule.
Set up PCs, projectors, and microphones for use in video conferencing
rooms.
Performed day-to-day LAN and WAN administration, maintenance, and
support.
24x7 Technical support, monitoring CISCO routers & CISCO switches.
Provide first-level technical support, assisting user who have network
problems.
Responsible for maintaining and monitoring performance of network.
Upgradation and backup of IOS in router & switches.
Replacement of faulty network device and re-introduction(configuration
and physical placement) of replacement device upon purchase of spares.
Proactive physical network infrastructure monitoring a daily basis and
perform necessary health checks to ensure maximum service availability
and least downtime. Network monitoring solution is not available.Backup, validation, archiving and restoration of network
configuration/network application
Monitoring network alarms, creating tickets as per priority status.
Troubleshooting issues within the network to ensure it is running
efficiently and avoids all potential future problems.
Configured networks for smooth, reliable operation to meet business
processes and objectives.
Led and assisted technical upgrade projects for clients by working and
coordinating with consultants and developers for integrations.
Evaluated business requirements, leveraging information to forecast costs
relating to hardware, software, and consulting.
Monitored stability of the network and wireless services to deliver
comprehensive stability.
Coordinated for Planning, and implemented network security measures.
Constructed and maintained Virtual Local Area Network (VLAN).
Installed, configured, and supported local area network (LAN) and
Internet system.
Installed and upgraded internal software.
Upgrading, installing, and configuring new hardware and software to
meet company objectives.
Provided planning for annual budgets to fund IT projects and
controlled spending within a budget.
Increased knowledge base for help desk staff by authoring
documentation for system configuration and troubleshooting.
Drafted training materials and organized training sessions for new
employees.
Closed trouble tickets quickly and efficiently with the rate of 3.5
completed tasks per 15 minutes.
Maintained network hardware and software and monitored network
to support network availability to end-users.
Resolved staff reported issues to satisfaction within of call.
Creating user accounts and performing access control
Analyzed technical issues to identify troubleshooting methods
needed for quick remediation.
Installing, configuring Hospital software and functions according to
specifications.
Maintained and monitored server room, wireless network, and other
server infrastructure, keeping systems running smoothly.
Troubleshoot hardware, software, and network operating system
Perform troubleshooting to diagnose and resolve problems (repair or
replace parts, debugging, etc.)
Provide orientation and guidance to users ( Doctors, Nurse,
Pharmacists, etc) on how to operate software and computer equipment.Maintain records/logs of repairs and fixes and maintenance
schedule.
Set up PCs, projectors, and microphones for use in video
conferencing rooms.
Active Directory user creation and share folder mapping
Set up hardware and software in optimal configurations to meet
network performance requirements.
Improved overall user experience through support, training,
troubleshooting, improvements, and communication of system
changes.
Investigated and corrected problems with printers, copiers, and
other peripheral devices.
Maintained technology equipment performance by configuring,
diagnosing, and repairing hardware.
Troubleshoot hardware, software, and network operating system