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mohammed almajed

IT Service Desk Supervisor

AlFozan

Location:
Saudi Arabia - Dammam
Education:
Diploma, programming
Experience:
17 years, 4 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  17 Years, 4 Months   

November 2017 To Present

IT Service Desk Supervisor

at AlFozan
Location : Saudi Arabia - Khobar
Admin of the Data center (server room).
Admin of cloud email.
educate users about security awareness for phishing emails and sent monthly phishing email and spear phishing to users.
project manager.
managing and planning for new sister company's Infrastructure.
November 2012 To November 2017

System Support Specialist

at alfozan
Location : Saudi Arabia - Khobar
Group leader.
Managing and hosting websites.
cloud Email administrator.
admin of Kaspersky server and department policy in Kasper.
November 2011 To September 2012

Computer Technician

at alfozan
Location : Saudi Arabia - Khobar
Maintaining computer hardware and software.
Software installations and update.
Physical cleaning of computer components.
Supporting the network administrator.
Training new employees on how to use MS Windows, MS Office, email, and software.
Training team members on computer troubleshooting.
Updating company and customers web pages.
Maintenance of smart phones (apple IOS, android).
Setup and design of meeting rooms and presentations.
Full Responsible alone for 10 floors building for Software, update, troubleshooting and
formatting computers.
Helpdesk for Branches.
Maintaining computer hardware and software for Branches and main building.
Software installations and update for Branches.
Physical cleaning of computer components for Branches and main building.
Supporting the network administrator.
Maintenance of smart phones (apple IOS, android).
Setup and design of meeting rooms and presentations.
January 2009 To December 2010

Information Technology

at Umsiat Al-kaleeg.
Location : Saudi Arabia - Dammam
Responsibilities:

• Maintaining computer hardware and software.
• Software installations and update.
• Physical cleaning of computer components.
• Supporting the network administrator.
• Training new employees on how to use MS Windows, MS Office, email and software.
• Training team members on computer troubleshooting.
• Updating company and customers web pages.
• Maintenance of smart phones (apple IOS, android).
• Setup and design of meeting rooms and presentations.
January 2005 To January 2008

فني حاسب الي

at Aramco Contractor
Location : Saudi Arabia - Dammam
Responsibilities:

• Managing documentation of the project, converting hard copies into softcopies for crises management.
• Distributing workload among team members.
• Developing the work flow to improve and maximize time management.
• Handled communication between Aramco management and the contractor companies.
• Participated as a member of a committee to identify and solve work related issues.
• Use of Kofax software application and troubleshooting.
• Integration of Kofax with Kodak scanners.
• Training new team members in computer related tasks.
1- Conducting beginner’s computer training.
2- Technical training for data entry and data processing using Kofax.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2006

Diploma, programming

at جاتكو (معهد الجهات )
Location : Saudi Arabia - Dammam
Grade: 90 out of 100

Specialties & Skills

team leadership

team management

computer hardware troubleshooting

windows server

Data Processing

Data Entry

Integration

Installations

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Native Speaker

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