Performance Manager
Maersk
Total years of experience :16 years, 5 Months
1. Service Delivery:
Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely & Accurate.
Ensure compliance to Performance Management Framework.
Maintain Performance Tracking Reports. Review reports on a day to day basis, initiate action as required.
Develop & Adhere to Established Control Mechanisms.
Identifying ad-hoc customer requirements / exceptions and ensure that the requirements are fulfilled with a
sense of urgency.
Ensure Standard Operating Procedures (SOP) and SLA's are maintained for all processes handled in the GSC and
reported to be necessary stakeholders.
Visual management Systems as per Process Excellence standards are maintained.
Track and monitor other KPI's related to the process. Conduct mock business continuity tests.
Monitor control dash board elements on a weekly basis and drive improvements.
Ensure interface from operational systems to FACT and necessary actions are taken.
Ensure stakeholder management is done on all outstanding issues
2. Maintain all relevant documentation
Ensure relevant level 4 and level 5 SOP’s are kept updated for all activities done.
Maintain and continuously update all relevant communication matrix within GSC and also client specific.
Maintain adequate internal control for activities done.
Ensure relevant tracking files are maintained to track the agreed SLA and KPI’s with the stakeholder.
Ensure visual management boards are updated regularly.
3. Process improvements
Have a continuous improvement mind-set; identify improvement in day to day process
Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements. Identify
implement Cost Saving \ Value Addition Projects
Identify areas of service delivery improvement; give recommendations to responsible parties to ensure
qualitative improvement in the service delivery.
Ensure best practice is shared among other teams in the GSC
4. Employee engagement and peer relationship
Establish and appraise on staff personal critical success factors, address performance appraisals, recommend
promotions, transfers, mentoring & coaching etc.
Establish and maintain training plans for staff under responsibility. Recommend staff for performance awards.
Maintain staff performance reports.
Have monthly one to one discussions with staff on performance review and development.
Conduct yearly performance appraisals for all direct reports.
Staff administration in the form of approval of leave planning, shift scheduling, over time, back-up planning and
maintaining overall compliance with staff policies.
5. Stakeholder communication:
Regularly participate and take necessary call \ discussions with Business Partners
Timely & professional interaction with Business Partners \ Stakeholders
Communicate & Co-ordination with other teams within GSC.
6. Others:
Ensure that all major risks are identified, documented and appropriately dealt with.
Actively participate in relevant business contingency testing. Support other GSC’s during contingency
procedures.
Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and
CB policies.
Part of Planning & Sourcing Spares Management Team
Planning & sourcing around 2000 Spare Parts to fill orders with optimized inventory level for EMEA region (Europe, Middle East and Africa) region field location.
Analyzing a Part requirement based on previous demand history with basic forecast setting knowledge
Creation of purchase request based on the Part demand.
Issuing enquiries for obtaining quotations from different vendors, analyzing the quotations and preparation of comparative statement.
Negotiating with the vendor, consultation with the Manager for approval and raising the purchase order as per purchase requests.
Issue of purchase orders to concerned vendors.
Publishing weekly open order report to respective vendor and follow-up for delivery in due time.
Verification and clearing of supplier receipts, payment issues, follow up with finance team to ensure payments are made on time.
Manage open purchase orders with regard to on time vendor delivery and accurate acknowledgement information
Efficient handling of Inventory for ensuring ready availability of material to meet customer Targets
Monitoring Inventory position in EMEA region (Europe, Middle East and Africa) region field location ensuring optimum stock available.
Backorder Management
Define areas of escalation and consistently follow up to define processes for resolution
Work allocation for a team of 12 according to clients’ needs, Responsible for shift system and smooth operation for providing 24/7 support with a team of 12 members.
Processing of claims which includes both professional and institutional.
Handling reports for the team and allocating work based on ever day’s inventory and client’s requirements.
Training the new joiners with the process and also with the customer handling skills.
Weekly status call with the clients to discuss the process update and clarifications on the process. Work on weekly and monthly status report.
Taken keen efforts in meeting the service level agreement according to the inventory and client requirements by giving proper assistance to them and planned work allotment.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Report project progress to the team lead regularly.
Good knowledge in processing professional and institutional claims.
Work allocation for a team of 3 according to clients’ needs.
Responsibility to train all the new comers in the team.
Effective team player in achieving team’s goals as expected.
Follow-up on the action items captured in the project meetings
Responsibility to Create weekly and monthly status report.
Bachelor of Business administration graduation with 13+ years of experience in Logistics and supply chain management