Senior Associate
Dataflow Group
Total years of experience :13 years, 1 Months
Responsible for liaising with the clients from the government and the private companies.
Coordinate and collaborate with Sales Department in the contracting process with the education institues in different countries.
Coordinate and collaboratewithSales & Customer Service departments on service deliveries.
Supervise, coach and responsible for tasks allocation to the staff in a team.
Ensuring excellent customer service and client satisfaction.
Ensure that all the verification processes are timely, accurate, and efficient and meets the clients’ requirements.
Researches/resolves clients and applicants problems.
Investigate and responds to client’s and applicant’s complaints & develop creative solutions for existing clients.
Responsible for completing confidential background investigations of applicants.
collating, checking and analysing spreadsheet data.
Conduct training for the new joiners.
Dataflow Group- Dubai Associate - Operations.
Identify and build a working relationship with the Schools and the universities.
Conduct the verficiatin process in a professional manner, and with all respect to confidentiality.
Responsible for updating the system with the verification process results.
Ensure good communication with peers in the team and with the superiors. Escalate problems and provide help when needed.
Ensure achieving the productivity targets.
•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Respond to queries either in person or over the phone.
•Write training manuals.
•Train computer users.
•Maintain daily performance of computer systems.
•Respond to email messages for customers seeking help.
•Ask questions to determine nature of problem.
•Walk customer through problem-solving process.
•Install, modify, and repair computer hardware and software.
•Clean up computers.
•Run diagnostic programs to resolve problems.
•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•Install computer peripherals for users.
•Follow up with customers to ensure issue has been resolved.
•Gain feedback from customers about computer usage.
•Run reports to determine malfunctions that continue to occur.