Senior Solution Consultant
Orange Business Services
Total years of experience :16 years, 10 Months
Supporting Huawei IP Core projects all over the world as a part of the IP Team of Egypt's Global Service Resource Center (GSRC).
Building mobile and fixed operators MPLS L3VPN/MPLS L2VPN/VPLS core networks.
Building IPRAN networks and Internet Gateways.
Integrating the IP core and IPRAN networks with the PS Core and the CS Core.
Preparing the High Level Design and the Low Level Design for different mobile and fixed network providers including 2G/3G and LTE from the IP prospective.
Responsible for implementing IP core and edge networks for mobile operators with different design options including MPLS, MPLS-TE, MPBGP, ISIS, OSPF, QOS.
Responsible for the IP planning.
Projects: Telenor Bulgaria Swap from 30/09/2014 to 30/04/2015
Acting as a technical leader for the IP/MPLS, IGW and IP RAN implementation
Responsible for The design and implementation of the MPLS and IPRAN data networking migration from Cisco and Juniper to Huawei
Migration of all the services including ISP, WAN and Mobile services
Projects: Viettel Tanzania New License from 15/05/2015 to 15/08/2015
Responsible for creating the High Level Design (HLD), Low Level Design (LLD), Configuration and Troubleshooting for the IPCore, IPRAN and Internet Gateways
Testing the devices and services implemented for Viettel as a new operator in Tanzania
Connecting Viettel to the world using BGP with the upstream providers for Internet connectivity and mobile roaming
Projects: Cell C South Africa MPLS Swap from 15/09/2015 to 08/12/2015
Acting as a Technical leader for the project
Responsible for the delivery of the devices, implementation and commissioning
Designing the High Level Design (HLD) and Low Level Design (LLD) of the new network
Designing the swap plan and creating the configuration templates for the minimum downtime during the swap
Projects: Africell Uganda IPRAN modernization
Level 2 expert support for the IPRAN network
Troubleshooting the IPRAN network problems that may occur during or after the cutover for the modernization
Perform the cutover plan for the minimum downtime
Project: Airtel Uganda IPRAN modernization
Understanding the Need of the client from a development perspective.
Introducing RDC product portfolio and services, providing commercial and technical information (unique selling points) concerning services, assisting prospects in building relevant business cases.
Supporting sales efforts to map potential technical and business partners,
Coordinating with operation, sales/Presales, product marketing and project management within the account, including on-going follow up meetings to maintain continuity and ensure full visibility into account activities.
Supporting vendor channel management and provision of marketing.
Qualifies sales opportunities in the terms of customer technical & Business requirements, competition, decision making process and funding.
Managing Enterprise bids.
Opening new channel with vendors and distributors and helping sales team in pricing policies.
Leading responses to tenders (RFP and RFQs), throughout the whole cycle, including technical responses, clarifications and presentations to customer
Coordinate with the sales team in formulating proposals and tenders
Relate latest technology to business needs
Develop technical Presales solutions for different architectures and infrastructure with detailed specifications and supporting diagrams.
Maximize company added value
Provide high-level and in-depth technical consulting services
Expand and extend opportunities for customer business.
Plan RDC Network Infrastructure requirements
Preparing RDC pricing scheme based on Target goals and sales strategy, costing, competitor analysis and target market segments.
Train sales team members on products and services
Handle technical proposal writing
Leading the technical Pre-Sales Team members
Member of Raya Data Center cloud computing community
Responsible for the relationship between RDC and all the ISPs
• Design optimum technical solutions for customers.
• Handle technical presentations to customers.
• Assist in the sales process by attending sales meetings.
• Handle technical proposal writing.
• Handle replies to RFP.
• Train sales team members on products and services.
• Receiving the new hardwares (routers, modem/routers, WICs, etc...) and
checking them before use.
• Handling the initial configuration of the cisco routers.
• Provide help and advice to customers using NOOR products and services
about service procedures.
• Communicate with customers by phone, emails and face to face meetings.
• Investigate and solve customer problems related to the service.
• Handle customer complaints or any major issue that is related to the process
of service delivery and after sales support.
• Apply SLA (Service Level agreement) with customers concerning service
availability levels and compensations.
• Keeping accurate records of service availability levels.
• Analyze data and provide statistics about the service levels provided.
• Develop and maintain the processes, procedures and polices applied for after
sales customer support.
• Internally communicate with related departments to enhance and develop the
process of dealing with customers specifically in incident handling.
• Monitor services provided to the customer as agreed in the contract
• Followed up on the daily technical support for all IT related operations.
• Followed up on the network.
• Followed up on the servers and the website development.
• Daily handling of customers' complaints.
• Customer Service for E-Trade Department.
• Managing the "E-trade" process for the company on daily basis.
• Increased the transactions of the E-Trade department from L.E 50000 per
month to L.E 12000000 in 6 months.
• Increased the number of E-Trade clients from 20 users to 350 user in less
than 6 months.
• Building a wireless network in one of the company flats to overcome the wired
network problems.
• Managing company website increasing capacity to a million transactions per
day.
• Developing website Services, content and layout.
• Developing IT infrastructure.
• Managing all IT related purchasing and suppliers.
Delivering lectures on:
Microprocessor
Operating systems
Networks
Database
Microsoft Office
Logic Circuits
ICDL