Mohammed Malek Gomaa

▪Reduced MOHRE and Immigration fines from AED 1.6M to AED 5K through rigorous compliance restructuring.
▪Standardized payroll across business units, improving timeliness and employee satisfaction by aligning all pay cycles.
▪Developed standardized Payroll, Onboarding & Offboarding SOPs to improve operational efficiency.
▪Implemented new pension processes ensuring full compliance and eliminating late or incorrect contributions.
▪Enhanced Absconding, Census, and Visa Renewal processes, improving service delivery and reducing fines.
▪Delivered structural efficiencies by merging leadership roles resulting in savings of AED 350 K.
▪Revamped the induction deck to make onboarding more engaging and impactful.
▪Designed and delivered a Customer Journey Map (with Enterprise Excellence team), identifying pain points and implementing corrective actions.
▪Deployed short employee surveys via Oracle & Buddy apps to capture real-time feedback and enhance service delivery.
▪Enabled digital onboarding by integrating document uploads into VMS and Oracle, with conditional requirements based on candidate type.
▪Digitized offboarding journeys, including final settlement automation, clearance checklists, and IT asset tracking through Oracle HCM Fusion.
▪Leading the HR Shared Services with a team of 80.
▪Directing full employee lifecycle HR operations for 28K employees from On-boarding till Off-boarding, ensuring compliance and service excellence across 6 BUs.
▪Defining and monitoring the overall KPIs and SLAs for the operations team and measurement.
▪ Fostering a culture of continuous improvement by leveraging technology, data analytics, and industry best practices to enhance operational efficiency across multiple businesses.
▪Partnering with executive leadership to align HR Shared Services with business goals, providing data-driven insights for decision making.
▪ Building and leading a high-performing team, cultivating an environment of collaboration, innovation, and accountability.
▪ Conducting internal audits to identify and mitigate risks, ensuring regulatory compliance across HR functions.
▪Ensure compliance with relevant employment laws and regulations.
▪Develop and implement controls & procedures to mitigate operational and compliance risks.
▪Leading the change and transformation agenda across the function.

• Shaped & Led the HR Shared Services with a team of 55.
• Directed employees lifecycle from On-boarding till Off-boarding for 13K employees.
• Developed and implemented HR strategies, processes, policies and procedures to align
with the overall business strategy.
• Defined the overall KPIs for the operations team and measurement.
• Drove continuous process improvements and service delivery excellence.
• Ensured compliance with relevant regulatory requirements, company policies, and
governance standards.
• Built a collaborative, high-performing team culture emphasizing accountability and
innovation.

• Established the Human Resources function from a concept to a fully operational model for the company.
• Directed the recruitment and selection process for the resourcing team.
• Managed end-to-end HR Operations for Payroll, Lifecycle and Immigration function delivery.
• Managed the legal entity, labour regulations and overall compliance with the country regulations.

• Established and managed the Human Resources Shared Services center with 6 direct reports and 35 contractors supporting 6k employees across 40 countries in the META region.
• Led the management of third-party vendors that delivered our HR & Payroll & Benefits services, including service improvements and issue resolution.
• Decreased overall courier, printing, and physical archival costs by 200k USD per year through evaluation of HR processes and implemented the Go-Green approach.
• Reduced the monthly payroll cycle from 14 working days to 9.
• Increased effectiveness by mentoring, guiding, and inspiring the engagement of team members for delivering best in class services.

• Delivered executive-level leadership and exhibited visions to ensure the key completion of HR and employee life cycle processes.
• Championed the launching and promotion of local payroll software for 600 employees in GCC countries.
• Implemented complete new payroll policies, procedures and internal controls to assure efficient and effective results that complied with company policies and local laws and regulations.
• Served as a trusted advisor, coach and consultant by proactively addressing and monitoring employee relations issues.
• Cultivated solid and productive relationships with employment agencies to ensure optimal performance and meet the needs of the organization.

• Streamlined payroll process and ensured timely and accurate disbursement of
employees salaries
• Provided benefits administration services and resolved employees payroll and C&B
queries.
• Conceptualized internal growth project plans and executed vendor assessments and
payroll external audit processes to attain the companys goals through quality control
functions.

Accounts Payable, Accounts Receivable, Banks