Sales Supervisor
Arion for home Appliances
Total years of experience :17 years, 6 Months
Sales Implementation:
• Follow up on all customers within the client portfolio by conducting regular visits to ensure proper client maintenance, identify their requirements and demonstrating new products.
• Responsible on conducting sales visits and or sales calls (telesales) as instructed by his direct supervisor in order to achieve the sales target.
Sales Tactics:
• Implement sales tactics and operational plans for various areas and channels within responsibility, including pricing and discount strategies, and other related sales strategies.
Customer Service & Relationship:
• Satisfy all aspects of customer relationship activities including development of customer database and contacts in order to ensure strong client relationships convert into retained customers and growth in market share.
New Customers:
• Responsible for achieving the sales targets and plans in relation to soliciting and establishing supply agreements with potential customers in line with own department strategy and plans.
• Responsible for building close relationships with potential and new customers to ensure satisfying needs and expectations.
Competitor Activity:
• Report sales trends and competitor activity in order to determine effectiveness of sales plans and strategies. Makes necessary adjustments to maintain competitive advantage.
Sales Results:
• Monitor and report sales results against set targets and plans, and implement necessary actions to ensure achieving the targets. Seek own manager assistance and guidance in necessary cases to ensure achieving sales targets and plans
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Customer Satisfaction and Complaints:
• Responsible for handling customer complaints in efficient and professional manner.
• Responsible for coordinating with own manager to measure and analyze customer satisfaction and implement necessary actions required
1. To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives..
2. To assist the Sales Manager in revising and implementing the sales strategies plans.
3. To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
4. To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers..
5. Handle customer issues, resolution and communicate escalated issues to the Sales Manager.
6. Create reports showing Sales %, install %, adherence, and attendance etc.
7. Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
8. Communicate all employee relations issues, concerns, and incidents to Sales Manager.
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
Follow up on new leads and referrals resulting from field activity.
Identify sales prospects and contact these and other accounts as assigned.
Prepare presentations, proposals and sales contracts.
Develop and maintain sales materials and current product knowledge.
Establish and maintain current client and potential client relationships.
Manage account services through quality checks and other follow-up.
Identify and resolve client concerns.
Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
Present and sell company products and services to current and potential clients.
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
Follow up on new leads and referrals resulting from field activity.
Identify sales prospects and contact these and other accounts as assigned.
Prepare presentations, proposals and sales contracts.
Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare paperwork to activate and maintain contract services.
• Manage account services through quality checks and other follow-up.
• Identify and resolve client concerns.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Coordinate company staff to accomplish the work required to close sales.
• Develop and implement special sales activities to reduce stock.
• Other duties as assigned
ADDITIONAL RESPONSIBILITIES
• Participate in marketing events such as seminars, trade shows, and telemarketing events.
• Follow-up for collection of payment.
• Coordinate shipping schedules and delivery of merchandise and services.
• Provide on-the-job training to new sales employees.
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