Technical Support-II
Mitel Networks Private Ltd
Total years of experience :8 years, 8 Months
Led the design and implementation of VoIP solutions for Mitel clients. Optimized network performance to ensure high-quality voice and video communications. Provided technical expertise and support to cross-functional teams, resolving complex telephony issues promptly and efficiently. Gained valuable experience points by successfully resolving issues related to Microsoft 365 and Teams.
Provided ongoing support for clients by ensuring the reliability and stability of Cisco IP telephony systems. Troubleshooted and resolved various issues with Cisco IP phones, ensuring seamless communication and functionality across the network. Efficiently managed and resolved escalated cases pertaining to Cisco IP phones, employing advanced troubleshooting techniques to ensure swift resolution and uninterrupted communication services.