Cyber Security Technician and prior to that as IT Support Specialist
Qatargas Operating Company Limited, Qatar for Brunel Energy
Total years of experience :8 years, 10 Months
Professional Experience:
Worked as Cyber Security Technician since 2016 and prior to that as IT Support Specialist in Qatargas Operating Company Limited, Ras Laffan, Qatar for Brunel Energy from July.2012 to November.2017.
Key Responsibilities:
• Played key role in implementing security parameters on Windows based ICS systems as per corporate security policy.
• Configured Domain/local policies along with AV policies to implement various restriction/configuration on the ICS systems.
• Administering servers and workstation in Windows domain infrastructure.
• Manage ePO and SEPM and deploy updates and patches to the client systems along with generating reports on scan, risk etc.
• Deploy and maintain Domain controllers, Group policy, DNS, WSUS patch server, etc.
• Installation of Symantec and McAfee Antivirus solution in ICS network based on the application compatibility.
• Participate in system and application upgrade projects during planning and implementation stages.
• Manage standalone ICS workstations.
• Manage antivirus updates on standalone systems.
• Work closely with Network team during implementation/troubleshooting collaboration.
• Working Knowledge with following process control systems Examples:
1. DCS (Emerson DeltaV, Honeywell, Schneider -Foxboro I/A series)
2. Machine/Vibration monitoring systems.
3. OSI PI system (POIS),
4. Analyzer systems(ADAS),
5. Flow Metering system (citec configurator),
6. Mooring system,
7. Tank data Acquisition system(TDAS),
8. CCC package control systems,
9. Electrical Control systems (ELICS RTUs),
10. Variable frequency drives systems (VFD),
11. ESD systems, PS systems ( Triconix ),
12. HIPPS, Fire & Gas system,
13. Alarm Management systems(PAS),
14. Asset management systems(IAMS),
15. GE Turbine control systems (MARK-VI E),
16. GE-Remote Monitoring Diagnostics system (OSM),
17. Advance process controller (APC).
• Configuring, Installing & Maintaining HP PC’s & Notebooks.
• Providing Technical Support to users through SMS.
• Responding to user support calls reported to the Help Desk.
• Investigating user’s upgrade requests and recommending solutions to the supervisor as appropriate.
• Carrying out administrative work related to the technical support activities such as maintaining support calls records.
• Taking and updating the IT inventory database.
• Preparing daily/weekly activity reports.
• Printer & Scanner Troubleshooting.
• Software installation and updates on personal computers.
• Trouble shoot and resolve PC related hardware and software problems.
• Provide PC training to users as needed.
• Logging all IT problems and resolutions.
• Performs other duties as assigned.
Significant Accomplishments:
• Successfully “Configured Window Security Hardening” in more than in 1000 ICS systems including Desktops & Servers.
• Successfully collected system inventory and configuration details for more than 2000 ICS systems.
• Upgraded Symantec Endpoint Protection from 11.1 to 12.1.5 and updated 1200 clients.
• Upgraded McAfee ePO server from 4.6 to 5.3 and clients VSE 8.8 Patch 8, Engine 5800 and agent 5.3
Worked as (DSL) FR Network Engineer in KST Teleservices under the monitoring
of Alcatel Lucent from Jan.2009 to May.2012.
• KST Teleservices authorized service partner to Bharti Airtel.
• As an FR Engineer Taking care of Voice & DSL Repairs from 6 RSU’s.
• Coordinating with Central FR Team closing all the Complaints with in SLA.
• Resolving the customer issues.
Key Responsibilities:
• Installing, configuring and managing Windows Servers.
• VOIP Routers (Linksys) installation and administration On Windows Platforms.
• Perform problem diagnoses and implement corrective actions.
• Proactively monitor and check VoIP consistency.
• Coordinate and provide support on systems administration.
• Coordinate/install patches and third party backup software as necessary.
• Monitor and measure network performance.
• Create user and group accounts as requested.
• Maintain and monitor VOIP Routers and ADSL Routers.