Mohammed Nabeel

IT Support Executive at Khatib Auto Part Trading

• Bahrain
• My current job since December 2011

Responsibilities:
Installation and Management of a wide range of computer hardware and software.
Providing online, telephonic, as well as site-level desktop support.
Forecasting any needed IT improvements within the set budget for change requirement.
Involved in the roll-out of service pack updates and security patches.
Communicating with third party technical specialists.
Maintain routine server backups.
Evaluating new software security risks.
In-depth knowledge of Microsoft Windows client/server, LINUX and MS Office.

Achievements/Projects completed:
Installation and configuration of Asterisk IP-PBX Call-Queue system on LAMP server, as well as integration and deployment of web application for Bahrain Gas Call Center.
Installation and configuration of Windows Server 2008 intranet and Worry Free Business Solution Anti-Virus Network solution for the back-office, reception and counters of Monroe Hotel in Bahrain.

Technical Team Lead at Horizon Telecom

• Bahrain - Manama
• My current job since June 2015

IT Support Specialist at Trading & Agency Services (TRAGS)

• Qatar - Doha
• July 2002 to September 2010

Responsibilities :
Managed the corporate LAN. Played a key role in solutions and overall ICT life-cycle.
Planned and supervised design and setup of network infrastructure.
Managed installation of Windows Server Domain Controller, Active Directory, DNS, DHCP, RRAS and NAT.
Managed installation of Database server on MS SQL, Mail server on MS Exchange with Outlook Client, Primavera Project planner network.
Created and managed Organizational Units, Groups and Users, Group Policies, Security Groups, User Rights Administration, Network Mapping Scripts, department and section-wise for a well-organized corporate network hierarchy.
Implemented the IP addressing scheme for the OUs and servers.
Setup Access Points, Switches, Firewall Systems
Troubleshooting Network LAN/WAN connectivity issues.
Provide onsite desktop and network support for branch offices and site engineers.
Client/Server installations, security patches and service pack updates.
Maintain routine Backups.
Data Recovery.

Achievements :
Received accreditation and bonus for improvising the local network infrastructure and effective cost saving on resources.

Desktop Support Technician at Designer's Domain

• Qatar - Doha
• September 1998 to July 2002

Responsibilities :
Provided installation, configuration and troubleshooting support for Hardware, OS and software installation.
Periodic service packs and security patch updates.
Troubleshoot computer and peripherals.
Network connectivity testing and resolution.
Provided on-site desktop support to various clients.

Desktop Support Technician at Reboot Computers

• Qatar - Doha
• September 1997 to September 1998

System integration, installation, configuration
Troubleshooting services.
OS Installation.
Troubleshoot network equipment, computers and peripherals.
Provide onsite desktop support to clients.

MS Access Programmer at Cegelec

• Qatar - Doha
• March 1997 to June 1997

Responsibilities :
Worked as VBA Programmer for a Telecommunications project related job on contract basis.
SQL and VBA scripting.
Forms and Reports Designing.
Forms and Reports Designing.
Databases:
Transmission System Database
Forms/Reports - Submittals Data Entry, Instructions Processing.

Assistant Lab Instructor at Aptech Computer Education

• Qatar - Doha
• July 1995 to December 1996

Responsibilities :
Troubleshoot computers and peripherals.
Attended and guided students during practical lab sessions.
Proctored tests, examinations and practical sessions.