System Administrator
Environment Fund
Total years of experience :17 years, 6 Months
Install and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies.
Build an internal wiki with technical documentation, manuals and IT policies!
System Administrator/IT Support Engineer with 17+ years hands-on experience, with a bachelor's degree in computer science.
Demonstrates excellent interpersonal skills, concern with quality deliverables, and a passion for new technologies.
Solid grasp of IT infrastructure (for Server, IT asset management applications, Attendance system, etc.) and regulatory constraints, after 9 years at \\[Afras Group of company\\].
Resolved system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting.
Managed local and off-shore staff and consultants who support Intel systems. Off-shore staff has allowed better 24/7 support and incident response.
Robust experience with Microsoft and Cisco networking technology.
Designation Desktop Support Engineer
More than 15 years of experience in the field of Desktop Support Engineer /System Administrator. Installation, Configuration and Troubleshooting of LAN/WAN networks based on windows operating systems networks. Worked on CISCO ROUTERS, Poe SWITCHS & HUBS Installation, Configuration, Testing and Troubleshooting as well as Installation Configuration of Windows server 2012R2, 2016 Exchange Servers 2013, 2016 & Office 365 and Member servers, workstations, windows8, 10.11 systems. Configurations of Active Directory, DHCP, DNS services.
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Excellent customer interaction skills with experience to work with customers across different. geographies and have been appreciated multiple times for the job well done.
At ease in high stress and fast-paced environments requiring the ability to effectively handle multiple responsibilities simultaneously.
An excellent team player with effective communication skills.
• At ease in high stress and fast-paced environments requiring the ability to effectively handle multiple responsibilities simultaneously.
• An excellent team player with effective communication skills.
Designation Desktop Support Engineer
broad foundation of contemporary business knowledge and practices. Its courses are designed to provide a breadth of business perspective and skills, building your core skills in writing, research, and team performance.