Netapp Technical Support Engineer
Netapp
Total years of experience :11 years, 10 Months
• Finding out failed disk from the auto support logs created by the controller
• SFP and Power supply troubleshooting
• Data ontap cluster mode and 7-mode software troubleshooting
• Snap mirror and snapshot related issues
• Backup solution with SnapX integrated with NetApp.
• Working on Snapmirror, Snapshot issue
• Oncommand unfied manager and on command performance manger
• Good knowledge on E-series controllers
• Panic issue if controller goes down, can resolve and make controller up and running and start serving data
• All sort of Hardware troubleshooting in storage
• Basic understanding and work on case related to SAN, NAS, SVM
• Backup and virtualization
• Backup Administrator of Symantec Backup Exec support Tier1, Tier2 and Tier4
• Scheduling backup jobs using Symantec Backup Exec in various storages like EMC, Exagrid, Symantec Deduplication storage and troubleshooting the issues with those.
• Backups from All types of servers including Windows, Linux, Mac, Oracle, Sharepoint, SQL server and effective management and restore of the same using the Deduplication technology.
• Windows Server Administration, Clustering, Monitoring, Troubleshooting, Migration & Upgrade on - Windows 2003, 2008 & 2010
• The responsibility includes critical daily Operations and co-ordination with the various teams like Server, Network, UNIX, and DB for resolving respective problems within the SLA time.
• Scheduling backup job using Symantec Backup Exec for Microsoft Hyper-V virtualization technology. Troubleshooting in Microsoft SQL server express and SQL studio if backup job corrupts or credential issue occurs
• Basic knowledge about Symantec appliance 3600
• Setup and configure Backup Exec server/client and tape libraries
• Monitor daily Backup exec activity and reporting to proactively avoid issues
• Modify and optimize backup schedules
• Troubleshoot and resolve missed and failed Backup Exec backups
• Interface with vendors for escalation of issues
• Processing of tapes for offsite storage
• Solving complicated Hardware cases and Liaising with Hardware Vendor/Symantec support
• Worked as a Network administrator managing the IT infrastructure of the company. Resolving Server related, and network related Issues by troubleshooting accordingly.
• Managed to keep the servers up and running without any down time.
• Always kept the backup of the servers and the application ready for.
courses: SMB-CTDB/CIFS •Virtualization Techniques Hyper-V, VMware. •Backup Tool SYMANTEC Backup Exec (12D,
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