Mohammed Nasser

• Oversaw task management and delegation to team members, ensuring efficient workflow and productivity.
• Collaborated with cross-functional teams to optimize operations and enhance overall performance.
• Reported directly to the General Manager on team performance metrics, contributing to strategic decision-making.
• Implemented process improvements that streamlined operations and increased team efficiency.
• Fostered a collaborative work environment, promoting accountability and team cohesion.
• Developed and maintained performance tracking systems to monitor progress and identify areas for improvement.
• Actively participated in training and mentoring team members to enhance skills and operational effectiveness.

• Led the Instalment department, ensuring seamless collaboration between the sales and care teams to onboard new retailers effectively.
• Actively motivated the sales team to re-engage and reactivate churned retailers, enhancing customer retention and driving sales growth.
• Coordinated collection efforts by liaising with the sales, collection, and legal teams, streamlining processes to improve cash flow.
• Implemented strategies that resulted in improved operational efficiency and increased retailer satisfaction.
• Developed strong relationships with stakeholders, fostering a team-oriented environment focused on achieving collective goals.
• Demonstrated a proactive approach to problem-solving, ensuring timely resolution of issues impacting operations.

• Led the Careem Express department in Alexandria, focusing on optimizing demand and supply.
• Ensured seamless shift coverage by proactively engaging with riders and suppliers.
• Resolved operational challenges faced by restaurants, enhancing overall service quality.
• Cultivated partnerships by negotiating new deals with restaurants, driving business growth.
• Streamlined the hiring process for new riders through supplier collaboration, expanding the team.
• Activated new suppliers, contributing to increased operational efficiency.
• Reported directly to the Operations Manager, demonstrating accountability and strategic oversight.