Techinical Support Engineer
Oracle Cerner
Total years of experience :6 years, 2 Months
*Triage issues to appropriate second-level resources for resolution
*Identify trends and propose solutions to mitigate issues by logging PBI related to client and solution delivery satisfaction issues and manage client expectations.
*Expertise in Data center support and operations, various HS solutions covering Soarian Clinicals, Pharmacy, Financials.
*Successfully handled different projects \[Soarian system and Millennium\] under one team in a 12hr shift.
* Monitor the execution of the development efforts.
* Ability to communicate professionally and effectively with all levels of staff.
*Possesses good analytical, communication, team work skills and eagerness to learn new things.
I'm a B Tech graduate.