Business Development Team Leader
sergas Group
Total des années d'expérience :6 years, 3 Mois
- Led qperformance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first- class customer service standards
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Recruited, trained and developed \[4\] team members.
- Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Prepared strategic planning to realise company vision.
Streamlined processes to achieve efficiencies and cost savings.
- Conducted market research to assess potential demand and determine optimal characteristics for gas solutions .
- Craftedw detailed sales reports, outlining key metrics to enhance strategic business decision-making.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Identified expansion opportunities, developing existing product ranges and increasing stockists to drive sales.
- Developed and sustained critical partnerships with clients, continuously demonstrating value to ensure high rates of satisfaction.
- Created seasonal sales plans with varying stock and promotional strategies.
- Evaluated products to select mix meeting current customer demand.
- Followed industry trends and set pricing strategies to maximize business returns. Negotiated buying conditions and sales contracts to secure lucrative deals.
Bancatakaful insurance
Customer service, sales multi banking products