Senior Business Analyst
Rasan Software
Total years of experience :11 years, 0 Months
• Business Analyst/Product Owner of two products: E-commerce portal (B2B & B2C) and digital transformation of Marine Insurance Tabadul's platform (B2C)
• Managed a cross-functional team of 5 developers, UX/UI and QA
• Gathered, managed, and prioritized product requirements and product backlog.
• Work closely with business, stakeholders and marketing teams for go to market strategy by evaluating MVP and on-priority approach
• Ensured user stories have defined and correct acceptance criteria and are “ready” for development
• Designed, developed and enhanced Mobile App for Customer and Admin
• Implemented Payment Method - HyperPay (including Master Card, Visa Card and MADA) through API integration
• Conducted A/B Testing to implement new design, workflow and template.
• Defined customer needs and the associated features to meet those needs
• Made significant increase 15% of new users and sales by enhancing new features and functionalities.
• Oversaw the development and testing activities and prioritized defect or bug resolution
• Created the product vision and roadmap which accomplishes the goal of the vision
• Identified opportunities (internal and external) to support the product innovation roadmap
• Identified process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)
• Delivered a large-scale Digital Transformation of online portal (eBao) cloud solution of Commercial Motor in 4 countries (UAE, Oman, Bahrain and Qatar) and simultaneously worked in 5 modules in different stages (Requirement gathering, SIT, UAT, production).
• Handled all Underwriting, Finance and integration related IT requirements by collaborating with multiple teams-Retail sales, SME, Finance, Underwriting, Credit control, Marketing and Product development teams.
• Collaborating with Vendors from China (InsureMO) and France (Infoel) every day for requirements finalization/clarification and SIT/UAT /Production co-ordination.
• Prepared AS-IS and TO-BE process flow by using BPMN for various departments such as Underwriting, Finance, Credit Control.
• Produced organized, detailed, but easily consumed design documentation for purposes of capturing and conveying design/development/configuration of the software.
• Supported project Technical Lead in the implementation of the customer’s design.
• Wrote test scenarios and test cases, executed functional test and stress test.
• Implemented Change Management at organization level
• Provided support during UAT phase and gave user training
• Delivered product/platform training to AXA employees and Brokers on the developed and configured solutions.
• Identified CRs (Change Request) and negotiated with vendor (eBao)
• Managed a team of 10 developers and business analysts
• Worked with CAL (Client Account Lead), TAL (Technical Account Lead) and SA (Solution Architect) in US, UK and APAC to develop selling strategy within the target accounts.
• Created and delivered effective presentations and sales tools for the sales team.
• Involved in Solution conceptualization, anchor/prepare the proposal response, identify the key differentiators, pursuit planning, identifications of win themes, prepare case studies, and collaborate with multiple stakeholders
• Implemented CMS tool Sitecore for Accenture Cloud Team (myCloudCompass) right from requirement gathering, ideation, storyboarding, architecting and collaborating multiple stakeholders.
• Supported various proposals on Duck Creek and Guidewire
• Implemented Learning Board for Data on Cloud Team and Due Diligence for Solution Architect Team
• Ensured documentations adhere to ADM (Accenture Development Methodology) standards and guidelines.
• Requirements management and coordination with Business Analyst on change requests for project during both pre and postproduction
• Built and executed Use Test Cases for customer business requirements.
• Conducted multiple functional and technical trainings for various teams including BA teams, Development and QA teams.
• Conducted discovery workshops with clients, developers and technical leads to identify process improvements and freezing the scope of requirements.
• Created business/technical requirements and system artifacts such as Use case specifications, Functional requirements specification, User interface specifications, BPMN, Activity, Process, State and Data flow diagrams, User acceptance testing plans and User Manuals.
• Worked from client’s site in US and Canada for requirement gathering as well as pitch of new products and versions.
• Conducted GAP Analysis between the “As-Is” and the “To-Be” system.
• Moderated and facilitated sprint planning and sprint retrospectives
• Converted business requirements into technical tasks and assign it to development team using JIRA.
• Analyzed the existing services using "SOAP UI" and understanding request and response of the service
• Created training plan to develop the skills of project team & conduct domain training session for the newly joined associates.
• Prepared reusable assets/artifacts in center of excellence (COE) for P&C practice.
• Involved in presales activities of Majesco Suite, Majesco PAS, Majesco Billing, Majesco Claims- requirement analysis, demo script, responding to RFIs and RFPs
• Enhanced functionalities of Majesco Policy (Homeowner, Personal Auto, General Liability, Commercial Auto, Business Owner Policy and Commercial Package Policy) to meet client’s business needs.
• Prepared reports on recent trend and product development for Celent, Novarica and Gartner
• Conducted Discovery Workshop with key stakeholders
• Identification and documentation of business requirements, business processes and business rules from client’s site (Stonewood Insurance, NC, USA)
• Designed and implemented process improvement of workers’ compensation insurance underwriting and claims
• Created Test Cases and Test Scenarios for Integration testing and UAT Testing.
• Helped automation of Regression Testing through Testing Tool called eureQa
• Data mapping from legacy to cloud based solution for data conversion
Banking and Financial Services