GOURINE Mohammad Ridha

• Client: Vodafone - QATAR.
• Conducting fixed servicestesting and measurements using OTDR, Power Metter …
• Control Fiber Optic Transmission Systems (FTTX), cabling and fusion splicing, 5G Installation.
• Maintain daily logs, records and trouble conditions reports to document activities and actions
taken.
• Issue Nonconformance Reports (NCRs) and ensure proper follow-up and closure of corrective
actions.
• experience as a PRO or in handling government related services
• Handling VIP Customer Via Phone or personally.
• Administrator Coordinator.
• Supervised subcontractors and managed telecom projects across multiple sites.
• Working alone and with team.
• Team Leader and Manage More Than 100 Agent.
• Excellent experience in WFM, CRM, Office.

• Client: Ooredoo -Qatar
• Providing software and hardware support.
• Asking questions helps engage customers and keep the conversation going.
• Ensuring correct use of applications, networks and IT equipment.
• Keeping up to date on all products and informing customers of new products.
• Handling VIP Customer Via Phone or personally.
• The patience and ability to engage customers in conversation using computer software.
• Excellent experience in SSS (Sales Smart Solution) and Siebel CRM.

• Supervise and manage all data center equipment and contractors.
• Closing alarms on time based on SLA equipment.
• Control and check Vodafone equipment - DWDM 0SN 9800 -.

-Understanding / Knowledge of Mobile, Fixed, and Managed Services
Solutions, and testing a new technologies .
-Installation and maintenance of radio équipement ( 2G / 3G / 4G ) .
-Configuration of radio equipement by ZTE MW Comissioning guide .
-Private Mobile Radio Services ( Voice / Data ).
- General knowledge of Optical Fiber ( Splicing / OTDR /FTTH. . . )
- Operate, Support and provision services on the Global Fiber Network
-Consulting with differents Systems : NGBSS, IM, WFM, SQL and
World-Office.
-Installing software and networking systems
- Experience in the Engineering field- design, installation, operation,
-Coordinate and administer telecommunications activities .