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Mohammed Riswan, Project Coordinator

Mohammed Riswan

Project Coordinator·Kelly Group

Saudi Arabia

Master's degree, Business And International Studies

Work experience

Total years of experience: 5 years, 7 months

Project Coordinator

September 2023 - June 2026

Kelly Group

London, United Kingdom

September 2023 - June 2026

• Supervised and coordinated a team of 20+ field engineers and technicians, managing dispatch operations
and workforce scheduling to ensure efficient job allocation.
• Monitored daily field activities and optimized resource allocation to minimize downtime, improve
response times, and maintain strict SLA compliance.
• Served as the primary client contact, managing key stakeholder relationships and resolving service issues to
maintain a 95% customer satisfaction rate.
• Utilized digital reporting tools to prepare operational performance reports, KPI dashboards, and
management insights to drive data-driven decisions.
• Conducted regular performance reviews and compliance audits to ensure full adherence to HSEQ
standards and company policies.
• Performed root cause analysis, implemented corrective actions, and collaborated with cross-functional
teams to continuously improve service quality and operational efficiency.
Company industry:
Human Resources Outsourcing
Job role:
Engineering

Project Coordinator

September 2023 - December 2025

Kelly Group,

London, United Kingdom

September 2023 - December 2025

Supervised and coordinated a team of 20+ engineers and technicians, ensuring efficient job allocation
and adherence to Service Level
Agreements (SLAs).
Oversaw dispatch operations and workforce scheduling, achieving consistent on-time delivery and
improved productivity.
Monitored daily field activities, reassigning resources to minimize downtime and optimize service
response times.
Conducted performance reviews and compliance audits, maintaining alignment with Health, Safety, and
Quality (HSEQ) standards.
Served as the primary client contact, resolving service issues promptly and maintaining 95% customer
satisfaction.
Generated operational performance reports and KPI dashboards for management using digital systems.
Supported the continuous improvement of operational processes through root cause analysis and
corrective actions.
Company industry:
Human Resources Outsourcing
Job role:
Engineering

Operations Coordinator

September 2022 - August 2023

English Channel

London, United Kingdom

September 2022 - August 2023

• Coordinated daily administrative activities and managed project tasks to ensure smooth business operations
and alignment with organizational objectives.
• Led and supervised a team of 6 staff members, fostering effective communication and collaboration across
all levels of the organization.
• Streamlined operational processes to improve efficiency, service quality, and overall team productivity.
• Supported strategic planning and resource management to facilitate seamless day-to-day operations.
• Acted as a key liaison between departments, promoting clear communication and effective stakeholder
engagement.
Company industry:
Higher Education
Job role:
Administration

Operations Coordinator

July 2022 - August 2023

English Channel,

London, United Kingdom

July 2022 - August 2023

Managed daily administrative and operational functions for a 10-member team, enhancing workflow
efficiency by 25%.
Developed and implemented standard operating procedures (SOPs) that improved process accuracy by
80% and reduced operational costs by 10%.
Coordinated communication between academic departments and partner institutions, improving service
delivery and response times.
Prepared management reports, budgets, and meeting documentation supporting strategic planning and
decision-making.
Implemented new digital tools and MS Office automations, increasing team productivity by 65%.
Ensured compliance with company policies, maintaining smooth operational flow and strong stakeholder
relationships.
Company industry:
Journalism
Job role:
Administration

Sales Advisor

February 2022 - July 2022

Decathlon, Brent Cross,

London, United Kingdom

February 2022 - July 2022

Delivered high-quality customer service and sales support, identifying customer needs and recommending
appropriate products.
Processed sales orders, POS transactions, and returns with accuracy and compliance.
Resolved customer concerns efficiently, improving customer retention and satisfaction rates by 50%.
Maintained accurate inventory levels and stock control, ensuring product availability and minimizing
discrepancies.
Collaborated with management to achieve and exceed sales targets through upselling and product
knowledge training.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Advisor

February 2022 - June 2022

Decathlon

London, United Kingdom

February 2022 - June 2022

• Delivered high-quality customer service and sales support, identifying customer needs and recommending
appropriate products.
• Processed sales orders, POS transactions, and returns with accuracy and compliance.
• Resolved customer concerns efficiently, improving customer retention and satisfaction rates by 90% .
• Maintained accurate inventory levels and stock control, ensuring product availability and minimizing
discrepancies.
• Collaborated with management to achieve and exceed sales targets through upselling and product
knowledge training.
Company industry:
Retail & Wholesale
Job role:
Sales

ACCOUNTS ADMINISTRATOR

November 2020 - December 2021

SK GARMENTS,

Kerala, India

November 2020 - December 2021

• Managed accounts payable and receivable, processed vendor invoices, and reconciled accounts.
• Handled financial documentation, payment tracking, and expense reporting to support month-end closing.
• Coordinated internal communications, correspondence, and office operations to ensure seamless workflow.
• Maintained accurate vendor databases and handled contract documentation for audits and reviews.
• Supported both administrative and accounting teams in day-to-day business operations.
Company industry:
Sales Outsourcing
Job role:
Accounting and Auditing

Education

University of Roehampton

May 2023

May 2023

Master's degree, Business And International Studies

United Kingdom

GPA (point): 3.5 out of 5

GPA (point): 3.5 out of 5

University of Calicut

March 2020

March 2020

Bachelor's degree, Administration And Business Administration

India

Skills

Office Management

Expert

Time Management

Expert

Customer Service

Expert

Project Management

Expert

Daily Operations

Expert

Microsoft Office

Intermediate

Customer Service

Expert

Sales

Intermediate

ANALYTICS

Intermediate

BUSINESS PROCESS IMPROVEMENT

Intermediate

COMMUNICATIONS

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

COORDINATING

Intermediate

LEADERSHIP

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONAL PERFORMANCE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

RESOURCE PLANNING

Intermediate

Management

Expert

Administration

Expert

Operation

Expert

Project Management

Intermediate

Business Development

Intermediate

AGILE PROJECT MANAGEMENT

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

PROJECT DOCUMENTATION

Intermediate

SCHEDULING

Intermediate

STAKEHOLDER COMMUNICATIONS

Intermediate

TASK MANAGEMENT

Intermediate

BUSINESS PROCESS

Intermediate

CONTENT CREATION

Intermediate

DATA DRIVEN DECISION MAKING

Intermediate

SERVICE LEVEL MANAGEMENT

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

WORKFORCE PLANNING

Intermediate

Social profiles

Languages

English

Expert

Hindi

Intermediate

Malayalam

Native Speaker

Training and Certifications

Certifications
master's in Global business management
University of roehampton
Sep 2023