CSD Project Manager
Makshaff Co (Multi-Business Co)
Total years of experience :17 years, 11 Months
Key Projects To Credit:
• Al Khaledia Horse Festival.
• Installation of Fiber Optic Patch Cable covering area of 15 KLM ring across 45 Buildings in order to link the event live to website through VSAT and local TV.
Key Responsibilities:
• Directing and managing the assigned projects at all phases of project development lifecycle (conceptualization, development and site implementation) in line with organizational policies and procedures.
• Overseeing major issues pertaining to the installation, operations and maintenance of AMX & Foundry and Hubbell LAN/WAN whilst ascertaining compliance with organizational policies and procedures.
• Planning project schedules, maintaining record of obstacles, delays/claims to ascertain project execution within the scheduled deadline. Conducting regular visits to site locations to ascertain all operational regulations are adhered to.
• Conducting regular maintenance checks of desktops, laptops, printers, scanners, Badging systems, etc. to ensure efficient performance with respect to cost and quality.
• Maintaining highest standards of quality on deliverables according to the envisaged implementation methodology and ensuring efficient site handover as per the set standards..
• Performing resource estimation for project team, assigning tasks, delegating authority and motivating team members to work together on the project.
• Scrutinizing, tracking, reporting project status/progress to upper management. Recommending processes to improve quality and efficiency of projects.
• Keeping abreast of latest technological advancements and utilizing the potentials of the same to respond to distinctive/special needs of the organization.
Key Responsibilities:
• Planned and coordinated the execution of program policy, procedures and operations as well as monitored compliance with company policies, regulations, and appropriate laws.
• Analyzed project invoices, identified discrepancies in payments/invoices and provided effective solutions to ensure accurate billing for project management.
• Maintained accurate records of collections actions as well as ascertained timely distribution of documentation in compliance with organizational policies and procedures.
• Examined, interpreted, and negotiated contract related disputes and settlements for construction projects while assuring strict adherence to organizational policies and procedures.
• Assimilated project metrics data (baseline, actual values for costs, schedule, work in progress, and work completed) and reported on project progress, milestones, budgets and other project specific information to the upper management.
• Led project reviews to define critical success factors for specific projects and developed strategies/tactics to achieve the same while mitigating project risks.
Key Responsibilities:
• Strategized, managed, and expanded entire business area as per organizational goals/ strategies. Supported rapid sales growth through development an implementation of promotional activities with a high level of efficiency, quality and cost effectiveness.
• Monitored competitor strategies, collated market intelligence and evolving plans to counter the same. Audited processes and available stock flows to submit detailed monthly reports on achieved and projected growth figures.
• Targeted potential clients, expanded current accounts, negotiated/ developed revenue-generating relationships with company clients for enhancing profits and market share growth.
• Responded and catered to inquiries/ complaints from customers to ensure optimal levels of service and long term business relations.
• Ensured top line sales goals and bottom line profit goals are met, by recognizing profitability/ revenue impact of business opportunities and overseeing execution of brand strategies.
Key Responsibilities:
• Coordinated all day-to-day sales operations in the assigned territory to assure attainment of sales and profit objectives in the designated product groups.
• Strategically implementing marketing programs within assigned region for driving changes that result in profitable base business growth.
• Analyzed current market conditions, anticipated future market opportunities/ competitive threats and provided regular reports to the upper management to maximize the company’s market share.
• Played a pivotal role in aiding the conceptualization of product positioning exercises and established a strong customer support infrastructure for the company.
• Provided superior client service and ensuring complete customer satisfaction by ascertained all delivery deadlines and commitments to customers are met.
Previous Professional Experience:
November 2000 - February 2001: Area Sales Manager & Merchandising Officer - South, Shell Lubricants Co. Ltd
Key Responsibilities:
• Devised and implemented resellers sales policy as well as restructured resellers network within the region.
• Drove sales, profitability and customer satisfaction scores through outstanding service, communicated features/benefits to clients resulting in long term loyalty.
• Sustained efficient relations with customers, maintained customer database and attended to customer queries, whilst maintaining high customer service standards.
November 1998 - December 1999: Business Development Manager, Ruwad Computer Systems & Technology Company Ltd.
Key Responsibilities:
• Researched primary thrust areas of business based on market surveys and analysis. Designed and implemented business development measures in order to optimize sales and customer service.
• Actively focused on achievement of sales targets. Expanded business reach and proactively created new accounts and maintained efficient relations with existing clients.
November 1997 - November 1998: Personnel Manager, Saif Noman Said & Partners Company.
Key Responsibilities:
• Liaised with Labor office to ensure efficient execution of visa processing activities for more than 170 visas.
• Managed, marshaled and augmented human resources for optimal deliverable efficacy by motivating and interacting with them.
October 1988 - March 1997: Support Center Manager, NCR Corp. (Al Zahid Group)
Achievements & Responsibilities:
• Bestowed with Certificate of Recognition for exceptional performance in the company.
• Efficiently handled customer complaints from JED-RUH-Dam, Abha, Tabuk, Medina & Other Cities.
• Engineered the setup of IT Support Center in RUH-Damm as well as instrumental in implementation of new system to control all calls at the support center.
Other Courses From NCR Corp (An AT&T Company): • Coaching for Success Workshop, November 1994 • Introduction to Windows, July 1994 • Introduction to Excel, July 1994 • Career Development Workshop, November 1993 • Introduction to UNIX, May 1989
