Mohammed Salah

• Manage development assignments and solution delivery across all subsidiary companies, ensuring alignment of
technical tasks with business objectives.
• Gather and analyze business requirements across Finance, Procurement, HCM, and Projects, collaborating with
functional teams and stakeholders to implement scalable solutions in Oracle Fusion Cloud and EBS aligned with
Oracle best practices.
• Develop OTBI dashboards, bursted reports, and custom reports using BI Publisher and Report Builder across all
functional modules.
• Design, develop, and maintain REST/SOAP API integrations using Fusion Middleware and OIC, ensuring reliable data
synchronization with external systems.
• Support and enhance integration between Oracle Fusion HCM and Oracle EBS Payroll, ensuring seamless data flow
and alignment across systems.
• Utilize FBDI and standard interfaces for bulk data uploads and migrations across Oracle Fusion and EBS modules,
improving efficiency and data integrity.
• Implement and maintain custom approval workflows using Oracle BPM for Finance and Procurement modules.
• Assign, review, and track technical tasks within the development team, mentoring junior consultants and ensuring
high-quality deliverables.
• Liaise with Oracle Support to raise and manage SRs, assist in timely bug resolution and functional enhancements.
• Maintain MD70 and enforce technical standards and best practices across development, reporting, and integration
workstreams.

• Managed 100% of application administration tasks, including installations, updates, and user access provisioning.
• Provided day-to-day technical support for 500+ users, resolving service requests via the ticketing system and service
desk channels while maintaining SLAs, reducing backlog by 25%, and achieving 85% user satisfaction.
• Coordinated with 15+ business application vendors to resolve critical issues and implement application enhancements.
• Achieved 90% successful implementations of new enterprise systems (HR systems, SAP S/4HANA Cloud, and custom
applications) by coordinating deliverables, ensuring timely completion, and guiding cross-functional teams.
• Oversaw team functions by delegating tasks, enforcing a 20-minute response SLA, and monitoring overall team
performance.
• Performed user acceptance testing (UAT) on new system implementations and vendor-provided fixes, resulting in a
40% improvement in usability and system run-time performance.
• Ensured the integrity and security of information systems, maintaining database backups, and enforcing internal
control policies for secure access.

• Defined software business requirements and specifications in collaboration with stakeholders and internal users
across departments, ensuring 100% compatibility and integration with core business applications.
• Supervised meetings and presentations with stakeholders and department managers to promote digital
transformation and automation initiatives; served as a liaison between users and leadership, resulting in a 15%
reduction in operational time.
• Led projects with operational leaders to drive ERP and process improvements, maintaining 80% ownership from
planning through execution.
• Conducted training sessions for newly hired employees on internal systems and designed an easy-to-understand UI
for custom applications, doubling the average user interaction time.

• Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting
procedures using diagnostic tools with a response time of less than 60 seconds.
• Resolved most calls with first contact with 83% of clients pleasure and escalated remaining calls to appropriate
personnel for swift handling.
• Followed up with clients to ensure the open tickets were resolved.

• Provided immediate support and maintenance for operating systems, networks, and enterprise applications with a
response time that does not exceed 30 minutes.
• Installed and configured computer operating systems and applications.
• Monitored user and group access management, leveraging strong knowledge of active directory users.