Senior Store Manager (SSM)
Citi Mart
Total years of experience :16 years, 3 Months
Have managed the whole sales operation in the company and they are ones who report the sales figures to the top management
Met with the sales head of different areas on a regular basis to ensure that all the sales targets are met
Come up with a customer feedback system for the company and have to ensure that the feedback is incorporated and the product is continuously improved
Lead and schedule weekly and/or monthly team meetings with sales team and leadership.
Track sales team metrics and report data to leadership on a regular basis.
Coach and develop direct reports.
Communicating skillfully with customers on new products & service offerings.
Co-ordination with the Merchandiser for the stockers of place order.
To ensure stock retention as per prescribed norms of the company by proper & correct inventory of stores.
Overall responsibility of Sales & Operations for the Brands present in the Store specified.
To achieve 100 % of the targeted sales and profitability through Retail Sales & Operations in the Cluster
To ensure 100 % Productivity from people at the store level
I have constantly analyzed the market conditions and make changes in the sales strategies accordingly
Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.
Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.
Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
I had reported to the senior management regarding all the sales of the company
Outstanding knowledge of the investment products securities business, investment products and financial solutions, trading and market dynamics
Proficient in handling HNIs, UHNIs and corporate with respect to both assets and liabilities
, portfolio management, wealth advisory
Implementing strategies for acquiring new business and effectively using the potential of
existing accounts.
Supervised all motivational sales activities, ensuring proper training and development of team
Advise clients on their investment needs and maintain their portfolio through the defined advisory
process, prompt services delivery with value addition
Possess demonstrated expertise in financial lending processes.
Strong accomplished Sales experience with progressive career advancement and increasing levels of responsibility
Excellent relationship management skills
Responsible for acquiring premium profile new-to-bank customers, open their accounts, ensure that minimum balance threshold is met and then cross-selling credit cards to them
Visited multinational & local companies and educated them about the types of accounts and products offered by HSBC
Ensured prompt and efficient service to all our customers and resolved their problems/ issues related to the bank. Updated the clients of the latest development such as new products launched, rates etc.
Managed sales portfolio and ensured that the accounts are opened in a timely manner and the Cards processing is conducted as per RRP and local regulatory requirements
Ability achieves sales and sales activity goals within the spirit of company Code of Ethics
Thorough knowledge of financial industry
Prioritized sales services and achieved new client acquisition goals.
Recruited, coached and mentored the Sales Team.
Responsible for handling all the sales staff
Reporting HO on daily basis Using various MS Excel formats
Drive towards achieving 100% work completion
Ensured staff compliance with established sales, operational, and security policies procedures, and regulations.
Created a Sales worksheet used to coach team members on Weekly/Monthly/Quarterly/Halferly/Annually goal performance.
Planned and achieved sales objectives against specific sales activities.
Executed general territory sales plan and exceeded sales goal.
Analyzing the Bank’s yearly sales target and giving the individual target to each sales representative of the bank.
Worked closely with financial center team to create effective strategies for client expansion, employee motivation and client enthusiasm.
Managed accounts, lead generation, closings and training, building effective relationships with clients and company personnel.
Handled a team of 10 for the Bangalore branch.
Clarifying doubts, providing assistance to the customers abut the new products n the market with the updated versions.
Made service quality calls to the customers to ensure maximum customers satisfaction.
Developing strong relationship with existing and new customer for referrals leads and self-generated leads.
Handling quarries and providing clarifications for the products sold to the existing customers.
Various other promotional activities applied in maintaining and increasing the profitability of the products.
I have completed my Full Time MBA with Dual Specialization in Marketing & Finance. I have done my MBA Project in Marketing from Himalaya Health Care Ltd., Bangalore,India Titled as "A Study on Consumer Preference of Himalayas Products, Bangalore” for the period of 6 Months