محمد سمحان

Leading the IT/ICT Projects Delivery for Huawei/Etisalat Key Account.
Business Unit (BU) CC3 committee Delivery leader.
Support BU Sales Order Target/Forecast through Pre-Sales engagement
Achieve BU Revene Targets/Forecast Monthly & Quartelry with successful projects delivery.
Support Billing/Collection Targets with Customer Frontend
Etisalat CTO/SVP Weekly Update & Reporting
Help Establish Huawei Tech as an ICT Technology and Business provider in the UAE market.
Plan and deliver Projects in the IT Industry including: Smart Cities, Big Data, Cloud Technology, IoT and traditional IT infrastructure
Projects In working:
- Big Data Project for ISS Department, Etisalat
- Big Data Project for Etisalat Engineering Systems
- Expanding Private/Public Cloud Infrastructure
- Launching New UAE VoIP/C'Me Service
- Sap Hana Server Platform
- Migration of NMS to Virtualized Platform
- Different product Showcases and Pilots
- Etisalat Data Center Khalifa City

Leading technology consultants for workable profitable solutions and projects. Growing projects sales, expanding client base maintaining profitable revenue. Leading engagements and projects for a successful clients endeavors. Identifying major projects within accounts to maximize product and services revenue.
Services: Virtualization, Networking and Cloud solutions, ICT infrastructure builds

- Managing and overseeing teams which support and operate:
* Service Desk and IT Call center
* User & Desk side Support
* Systems Infrastructure Administration
* Networks Infrastructure Administration
* Information Systems Security
* Information Databases Administration
* Datacenter Infrastructure
* IT Operations initiatives & Projects Delivery
* IT Service Delivery, outsourcing and external contractors and Procurement.

- Line Manager of IT Operations teams 25 - 35 personnel

- Assist CIO & Organization in setting up:
* The IT Strategy for the Business
* Yearly Operations Budgets and Total Cost of Ownership
* Manage IT Operations across the organization
* Align the IT team with organization performance objectives
* Define and adjust IT standards, policies, technologies and architectures
* Plan and manage strategic IT initiatives

Provide Project and Program Management of Sun's Professional Services delivery engagements
throughout MENA region and within the internal PMO office and organization.

Manage project scope, schedule, cost, risk, quality, and resources to maximize customer
satisfaction, project quality, and financial performance.

Team well with other Sun organizations, such as PS Sales, Support Services, Sales, etc. and
work with account and engagement teams to maximize accounts revenues and bottom-line
profit and to solidify planning & forecasting.

Manage and delegate to reporting project managers and technical leads throughout the phases
of the program and act as the principle program manager.

Responsible for thoroughly understanding the customer environment, monitor
or manage the business context for the environment, and the solution that
provides to the customer. The primary interface point between the customer
and the service delivery and professional services organization, and between
the customer and executive management.

Principal Accountabilities / Key Result Areas:
- Ensure Day-To-Day Service Management for EHDF VIP Customers
- Deliver PDR (Provider Delivery Reports) To Customers
- Negotiate SLAs, OLAs and Underpinning Contracts
- Define Service KPIs (Key Performance Indicators)
- Align SLAs with service operations
- Optimize service resource requirements
- Conduct Customer Satisfaction Surveys as needed.
- Ensures continuous improvement of services.
- Support and maintain customer up sell, retention, renewal, account
management, and service.