Mohammed Sayed

Customer service & Contact center Officer at University of Jazeera

• United Arab Emirates - Dubai
• My current job since December 2014

Obtains client information by answering telephone calls; interviewing
clients; verifying information.
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing information.
 Maintains communication equipment by reporting problems.
 Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
 Updates job knowledge by studying new product descriptions; participating in educational
opportunities.
 Accomplishes sales and organization mission by completing related results as needed.

call center agent at rta

• United Arab Emirates - Dubai
• October 2013 to September 2014

call center supervisor at Nile Company

• Egypt - Cairo
• July 2011 to October 2013