Service Desk Analyst
Gibraltar Technologies LLC
Total years of experience :9 years, 3 Months
Supporting Qatar Foundation Users As a Service Desk Analyst
Troubleshooting
Logging tickets in HBSM Ticketing System
Remotely fixing (Microsoft windows problems, Office O365, Adobe applications, etc )
Logging Incidents through Service Management ITSM Incident & Problem
A job for 2 month for Novel Company working in the Project of Planning and statistics Authority in the Qatar Census 2020 Project
Supporting the researchers who's working with tablets to gather the data
fixing technical problems with tablets and troubleshoot other technical problems
with finger print machine and attendance system.
Troubleshooting problems with win 7, Server 2008, 2012.
In addition, I deal with installing patch panels, networks Racks and test network points on the wall Installing servers and database.
Experience in Service Management ITSM - Incident & Problem
Performed initial client assessment and analysis to ensure the medical services is
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Deliver the IT service on time through the media environment
EDUCATION