Operations Manager
wadi al karaz restaurant and Cafe & fish bar & wadi express restaurants
Total years of experience :14 years, 9 Months
Monitor operating costs, budgets and resources.
Communicate with guests and evaluate their needs and specifications.
Create reports, analyze and interpret data.
Drive recruitment process.
Secure adherence to company’s policies and guidelines.
Ensure schedules and objectives are met.
Coordinate operations.
Familiar with financial and customer service principles and practices.
Outstanding leadership and organizational abilities.
Reporting staff hours to the Payroll department.
Making sure all administrative functions operate at the highest levels.
Reviewing customer feedback and then suggesting ways to improve processes and service levels.
Managing professional relationships with suppliers.
Organize work schedules, rosters and shifts, also appointing contract staff when needed.
Deputizing in the manager’s absence.
Monitoring the campaigns of local competitors. Organizing seasonal promotions and events.
Checking off and signing invoices and credit notes on a weekly basis.
Continuously reviewing and managing team performance.
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
Cultivating a positive working environment for all staff to work in.
Ability to work under pressure and meet targets.
Set and managed appointments to show homes to prospective clients
Personally delta with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing
Compared recent property sales to current holdings to ensure competitive market price
Helped clients decide between financing options to ensure satisfaction
Kept up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journals
Experienced with legal matters related to the real estate sales process
Generated lists of properties compatible with buyer requests and needs
Arranged meetings between buyers and sellers when terms needed to be negotiated
Assisted in negotiation of terms surrounding purchases
Coordinated property closings and oversaw closing procedures
Prepared formal documents such as purchase agreements, deeds, and leases
Arranged for title searches
Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property
Make cold call to get new clients
❖Develops buyers by maintaining rapport with previous customers, suggests trade-ins, meeting prospects at community activities, greeting drop-ins, responding to inquiries, recommending sales campaigns and promotions.
❖ Qualifies buyers by understanding buyer's requirements and interests, matching requirements and interests to various models and building rapport.
❖ Selling products and services using solid arguments to prospective customers.
❖ Supply management with reports on customer needs, problems, and interests.
❖ Performing cost-benefit analyses of existing and potential customer.
❖ competitive activities, and potential for new products and services.
❖ Maintaining positive business relationships to ensure future sales.
❖ Keep abreast of best practices and promotional trends.
❖ Continuously improve through feedback.
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Manage operations with passion, integrity, and knowledge while promoting the culture and values of the company.
❖ Effectively manage the store in the absence of the Store Manager.
❖ Provide coaching and feedback to managers and staff and assess performance on an on-going basis.
❖ Monitor and maintain the POS system.
❖ Attaching price tags to merchandise on the shop floor.
❖ Be involved in stock control and management.
❖ Assist in new product implementation.
❖ Balancing cash registers with receipts and answering queries from customers.
I have one year and a half experience as Sales Agent in UAE and four years in Amman. I am enthusiastic and professional, and I believe I would fit well into the company’s team culture and contribute to the ongoing success of the sales department.
Also, for the past year and a half I have worked as an Assistant Manager at a busy restaurant, which has enabled me to develop excellent customer service skills dealing with face to face costumers and complains. I am now looking for a new challenge that will provide me with the opportunity to further develop my retail sales career and customer service.
In support of my application I have attached a copy of my CV. It shows that I will bring important skills to the position, including:
• time management and strong organisational skills
• high-level customer service
• cash-handling and sales ability
• motivation and dedication.
Greeting the customers.
❖ Assisting shoppers to find the items they are looking for.
❖ Answering queries from customers.
❖ Giving advice and guidance on product selection to customers.
❖ Dealing with customer refunds.
❖ Price, stack and display items for sale and keep the store tidy and attractive.
❖ Keeping up to date with the new arrival and putting up displays
Greet customers as they arrive.
❖ Take and assemble orders, inform customers of new deals and upsizing option.
❖ Maintains efficient, friendly service standard.
❖ Keep up to date with current promotions and new items.
❖ Clean and stock customer eating areas and equipment, deliver orders to tables.
❖ Assist in the kitchen as a substitute when available.
❖ Back up crew members in the event of absences and work overload.
❖ Carry out instructions given by the management team and head office.
I study 7 years because I was work and study in same time
