محمد شعبان

 Monitor operating costs, budgets and resources.
 Communicate with guests and evaluate their needs and specifications.
 Create reports, analyze and interpret data.
 Drive recruitment process.
 Secure adherence to company’s policies and guidelines.
 Ensure schedules and objectives are met.
 Coordinate operations.
 Familiar with financial and customer service principles and practices.
 Outstanding leadership and organizational abilities.
 Reporting staff hours to the Payroll department.
 Making sure all administrative functions operate at the highest levels.
 Reviewing customer feedback and then suggesting ways to improve processes and service levels.
 Managing professional relationships with suppliers.
 Organize work schedules, rosters and shifts, also appointing contract staff when needed.
 Deputizing in the manager’s absence.
 Monitoring the campaigns of local competitors. Organizing seasonal promotions and events.
 Checking off and signing invoices and credit notes on a weekly basis.
 Continuously reviewing and managing team performance.
 Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
 Cultivating a positive working environment for all staff to work in.
 Ability to work under pressure and meet targets.

 Set and managed appointments to show homes to prospective clients
 Personally delta with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing
 Compared recent property sales to current holdings to ensure competitive market price
 Helped clients decide between financing options to ensure satisfaction
 Kept up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journals
 Experienced with legal matters related to the real estate sales process
 Generated lists of properties compatible with buyer requests and needs
 Arranged meetings between buyers and sellers when terms needed to be negotiated
 Assisted in negotiation of terms surrounding purchases
 Coordinated property closings and oversaw closing procedures
 Prepared formal documents such as purchase agreements, deeds, and leases
 Arranged for title searches
 Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property
 Make cold call to get new clients

❖Develops buyers by maintaining rapport with previous customers, suggests trade-ins, meeting prospects at community activities, greeting drop-ins, responding to inquiries, recommending sales campaigns and promotions.
❖ Qualifies buyers by understanding buyer's requirements and interests, matching requirements and interests to various models and building rapport.
❖ Selling products and services using solid arguments to prospective customers.
❖ Supply management with reports on customer needs, problems, and interests.
❖ Performing cost-benefit analyses of existing and potential customer.
❖ competitive activities, and potential for new products and services.
❖ Maintaining positive business relationships to ensure future sales.
❖ Keep abreast of best practices and promotional trends.
❖ Continuously improve through feedback.

 Coordinate daily Front of the House and Back of the House restaurant operations
 Deliver superior service and maximize customer satisfaction
 Respond efficiently and accurately to customer complaints
 Regularly review product quality and research new vendors
 Organize and supervise shifts
 Appraise staff performance and provide feedback to improve productivity
 Estimate future needs for goods, kitchen utensils and cleaning products
 Ensure compliance with sanitation and safety regulations
 Manage restaurant’s good image and suggest ways to improve it
 Control operational costs and identify measures to cut waste
 Create detailed reports on weekly, monthly and annual revenues and expenses
 Promote the brand in the local community through word-of-mouth and restaurant events
 Recommend ways to reach a broader audience (e.g. discounts and social media ads)
 Train new and current employees on proper customer service practices
 Implement policies and protocols that will maintain future restaurant operations

Manage operations with passion, integrity, and knowledge while promoting the culture and values of the company.
❖ Effectively manage the store in the absence of the Store Manager.
❖ Provide coaching and feedback to managers and staff and assess performance on an on-going basis.
❖ Monitor and maintain the POS system.
❖ Attaching price tags to merchandise on the shop floor.
❖ Be involved in stock control and management.
❖ Assist in new product implementation.
❖ Balancing cash registers with receipts and answering queries from customers.

I have one year and a half experience as Sales Agent in UAE and four years in Amman. I am enthusiastic and professional, and I believe I would fit well into the company’s team culture and contribute to the ongoing success of the sales department.

Also, for the past year and a half I have worked as an Assistant Manager at a busy restaurant, which has enabled me to develop excellent customer service skills dealing with face to face costumers and complains. I am now looking for a new challenge that will provide me with the opportunity to further develop my retail sales career and customer service.

In support of my application I have attached a copy of my CV. It shows that I will bring important skills to the position, including:

• time management and strong organisational skills
• high-level customer service
• cash-handling and sales ability
• motivation and dedication.

Greeting the customers.
❖ Assisting shoppers to find the items they are looking for.
❖ Answering queries from customers.
❖ Giving advice and guidance on product selection to customers.
❖ Dealing with customer refunds.
❖ Price, stack and display items for sale and keep the store tidy and attractive.
❖ Keeping up to date with the new arrival and putting up displays

Greet customers as they arrive.
❖ Take and assemble orders, inform customers of new deals and upsizing option.
❖ Maintains efficient, friendly service standard.
❖ Keep up to date with current promotions and new items.
❖ Clean and stock customer eating areas and equipment, deliver orders to tables.
❖ Assist in the kitchen as a substitute when available.
❖ Back up crew members in the event of absences and work overload.
❖ Carry out instructions given by the management team and head office.