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mohammed shabbir, Operations Customer Service Manager

mohammed shabbir

Operations Customer Service Manager

Hsbc - India

Location
India - Hyderabad
Education
High school or equivalent, Commerce
Experience
16 years, 11 Months

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Work Experience

Total years of experience :16 years, 11 Months

Operations Customer Service Manager at Hsbc - India
  • India - Hyderabad
  • My current job since December 2013
Suject Matter Expert(SME/Supervisor) at satyam bpo
  • India - Hyderabad
  • May 2008 to November 2012

internet resolving expertise, team handling, ensuring team meeting daily/weekly/monthly targets, ensuring customer delight.followup.monitoring calls/chats, regular feedback.

Senior Technical Support at wipro,bpo
  • India - Kolkata
  • July 2006 to April 2008

expertise of handling internet related technical issues, ensuring issue resoluation and customer satisation services.

Education

High school or equivalent, Commerce
  • at Indira Gandhi National Open University
  • June 2004

Specialties & Skills

Team Leadership
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Coaching Staff
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Analytical Skills
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Decision Making
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People Management
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communication,team work, people management,coaching, decision making
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Operations Management
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Problem Solving
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People Management
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Languages

English
Intermediate
Hindi
Intermediate
Bengali
Intermediate