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Mohammed Shadab Alam, Department Retail Manager

Mohammed Shadab Alam

Department Retail Manager·Home Centre - Landmark Group

United Arab Emirates

Bachelor's degree, Executive MBA

Work experience

Total years of experience: 14 years, 10 months

Department Retail Manager

September 2019 - June 2020

Home Centre - Landmark Group

Dubai, United Arab Emirates

September 2019 - June 2020

• Responsible for managing the overall functioning of the assigned department
• Store size 66, 000 square feet.
• Handling team strength of 20 staffs in furniture
• Ensure maximum profitability for the department, meeting sales targets, including motivating staff to do so. • Detail market survey reports, covering market condition/competitor survey & business potential.
• Identifying current and future customer requirements by establishing rapport with potential and actual customers and other people in a position to understand service requirements.
• Maintaining department standard / floor walk book / DTBC /damages /non trading / back store / House Keeping.
• Assets and people management.
• Introducing new programs to the department’s team and training and keeping the team motivated to deliver
targets.
• Monitoring of Ageing stocks.

Company industry:
Home & Office Furniture
Job role:
Sales

Manager Business Development

March 2018 - August 2019

Delta cards and facilities

Dubai, United Arab Emirates

March 2018 - August 2019

BUSINESS DEVELOPMENT MANAGER Key Responsibilities
• Identifying and generating sales leads.
• Pitching services to new clients and maintaining good working relationship with existing and new clients. • Cold calling prospective customers.
• Discussing promotional strategies and activities with the marketing department.
• Implementing alternative and innovative ideas for achieving new business.
• Liaise with travel partners, including airlines and hotels, to manage bookings.
• Training personnel and helping team members develop their skills.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Manager Business Development

March 2018 - August 2019

Delta cards and facilities

Dubai, United Arab Emirates

March 2018 - August 2019

BUSINESS DEVELOPMENT MANAGER Key Responsibilities
• Identifying and generating sales leads.
• Pitching services to new clients and maintaining good working relationship with existing and new clients. • Cold calling prospective customers.
• Discussing promotional strategies and activities with the marketing department.
• Implementing alternative and innovative ideas for achieving new business.
• Liaise with travel partners, including airlines and hotels, to manage bookings.
• Training personnel and helping team members develop their skills.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Store Operation Manager

May 2017 - March 2018

Mobel India Private Limited

Kolkata, India

May 2017 - March 2018

KEY RESPONSIBILITIES
• Responsible for managing the overall functioning of the store.
• Ensures maximum profitability for the store.
• Detail market survey reports, covering market condition/competitor survey & business potential.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Maintaining shop standard / floor walk book / dtbc /damages /non trading / back store / House Keeping.
• Assets and people management.
• Introducing programs to the store’s team and training and keeping the team motivated to deliver targets.

Company industry:
Retail & Wholesale
Job role:
Sales

Assistant Store Manager

November 2013 - March 2017

Homecentre Landmark Arabia

Dammam, Saudi Arabia

November 2013 - March 2017

• Responsible for managing the overall functioning of the store
• Store size 44, 000 square feet.
• Handling team strength of 44 staffs.
• Ensures maximum profitability for the store.
• Detail market survey reports, covering market condition/competitor survey & business potential.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Maintaining shop standard / floor walk book / dtbc /damages /non trading / back store / House Keeping.
• Assets and people management.
• Introducing programs to the store’s team and training and keeping the team motivated to deliver targets.
• Monitoring of Ageing stocks.

Company industry:
Retail & Wholesale
Job role:
Management

Store Manager

January 2011 - October 2013

Modfurn

Kolkata, India

January 2011 - October 2013

entire• Maintaining relation with the existing and new customers.
• Assets and people management.
• Developing sale of furniture and accessories through store.
• Introducing programs to the store’s team and training and keeping the team motivated to deliver targets.
• Buy back
• Providing support to customers and coordinating with service department.
• Cash and stock handling and making report on time.
operations

Company industry:
Retail & Wholesale
Job role:
Management

Category Telecom Executive - East

January 2010 - January 2011

Planet M Retail (Videocon Group)

Kolkata, India

January 2010 - January 2011

• Organizing and conducting training programs, to enhance selling skills.
• Resolving stocks supply issues of Telecom Accessories and Handsets.
• Maintaining of Mark up and Mark down price and margins.
• Achievement of sale targets for Telecom and Telecom Accessories.
• Responsible for controlling of Telecom and Telecom Accessories ageing at the store level.

Company industry:
Retail & Wholesale
Job role:
Management

Assistant Store Manager

July 2007 - December 2009

The Mobile Store (Essar Telecom Retail Ltd)

Kolkata, India

July 2007 - December 2009

KEY RESPONSIBILITIES
• Maintaining relation with the existing and new customers.
• Assets and people management.
• Developing sale of mobile handsets and accessories through store.
• Introducing programs to the store’s team and training and keeping the team motivated to deliver targets.
• Buy back
• Providing support to customers and coordinating with service department.
• Cash and stock handling and making report on time.

Company industry:
Retail & Wholesale
Job role:
Management

Customer Support Associate

January 2006 - July 2007

Planet M (a division of Times Of India)

Kolkata, India

January 2006 - July 2007

• Achieving sales targets with the team.
• Making reports of daily sales and submitting it to the manager.
• Handling customer related issues / complaints.
• Maintaining stock and cash handling.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

August 2005 - December 2005

Westside (a division of TATA enterprise)

Kolkata, India

August 2005 - December 2005

• Giving product training to new joinees.
• Exploring new avenues for sales.
• Ensuring that month end and cycle end target is met in accordance with the given target.
• Direct interaction with customers.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

St.Peter's College

May 2004

May 2004

Bachelor's degree, Executive MBA

India

GPA (percentage): B%

GPA (percentage): B%

passed 10+2 from isc board year 2001 from St.Thomas Boy's School,Kolkata

Skills

Staff Training
Expert
Staff Training
Expert
Analysis
Expert
Analysis
Expert
Product Knowledge
Expert
Product Knowledge
Expert
Sales Operations
Expert
Sales Operations
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert
Basic Cabin Crew Training
Expert
Basic Cabin Crew Training
Expert
Retail Operations
Expert
Retail Operations
Expert
Customer Service , Team Handling , Inventory
Expert
Customer Service , Team Handling , Inventory
Expert
certificate in information technology, Niit
Expert
certificate in information technology, Niit
Expert
managerial experience
Expert
managerial experience
Expert
sales coordination
Expert
sales coordination
Expert
merchandising
Expert
merchandising
Expert
team management
Expert
team management
Expert
operation
Expert
operation
Expert
marketing
Expert
marketing
Expert
materials
Expert
materials
Expert
negotiation
Expert
negotiation
Expert
time management
Expert
time management
Expert
mobile
Expert
mobile
Expert
market research
Expert
market research
Expert
order
Expert
order
Expert
problem solving
Expert
problem solving
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
key account management
Expert
key account management
Expert
research
Expert
research
Expert
retail
Expert
retail
Expert
Staff Training
Expert
Staff Training
Expert
Analysis
Expert
Analysis
Expert
Product Knowledge
Expert
Product Knowledge
Expert
Sales Operations
Expert
Sales Operations
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert

Languages

English
Expert
Hindi
Expert
Arabic
Intermediate
Bengali
Native Speaker

Hobbies

  • playing cricket and watching cricket and also like to watch reality shows