Director of Sales and Operations
Roots Facility Management Services Company, Jeddah
Total years of experience :20 years, 9 Months
Roots Facility Management Services Company, Jeddah
• Increased company revenue through aggressive new market strategies.
• Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
• Improved business profits by through strategic updates to processes, procedures and team makeup.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Innovation and ideation.
• Coordinated and implemented effective training for over 3000 management and support team
professionals to improve operational processes
• Grew Executive Management team by sourcing well-qualified employees using new recruitment strategy.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Increased business profits 16% by streamlining processes and trimming unnecessary positions.
• Directed technological improvements, reducing waste and business bottlenecks.
• Acquired HR outsourcing group and grew revenues to over Sr.5, 000, 000 per month.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Improved performance management system and introduced ERP program to develop future leaders.
• Managed divisional marketing, advertising and new product development.
• Managed teams of 7, 000 employees of various professional categories.
• Attracted major client, generating Sr.60, 000, 000 in annual revenue under projects.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Implemented team plan, clarified roles of members and introduced new processes to boost quality across departments.
• Reviewed service reports, job labor and job costs to identify and resolve discrepancies.
• Generated necessary documentation, dispatched personnel and notified customers.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to company's positive culture.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Promoted business' development by building and maintaining relationships with new clients.
• Pitched plans and investment strategies to potential partners to raise capital.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Planned client relationship cultivation events to promote growth, resulting in expansion of clientele base by 50%.
• Networked among local business and community organizations to develop leads and generate business.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
• Negotiated contracts and closed sales with new and existing clients.
• Met with current clients to assess needs and develop improvement plans.
• Marketed services to current clients as well as local and national businesses resulting increase in revenue.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Developed business pipeline using cold and warm techniques.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
Assist managements team in budgeting and forecasting sales by category and territory.
• Keep up to date with products and competitors.
Assistant Branch Manager
Riyad Bank
• Mange and exceed all sales and service functions and goals.
• Oversee daily sales and service operation.
• Promote bank's vision and values on a daily basis.
• Create a quality relationship between retail bank and business partners the banks corporate departments.
• Implemented process improvements to increase productivity.
Regional Area Coordinator
Riyad Bank
• Assist as liaison between top management and branches : report to headquarter, coordinate operations with different department such as marketing and sales units.
• Provide support to operations, employer sales and marketing by organizing and managing regional promotions activations.
• Coordinate, supervise and monitor the bank's products. This includes managing the quality of interactions and the overall brand representations
Customer Service Specialist
Riyadh Banl
• Communicate and interacted with customer to answer their inquiries and concerns.
• Promote the bank services to its customers.
• Cross-sell bank products and services based on customers needs in accordance with the banks program standards.
Fawaz Al Hokair
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Maintained records related to sales, returns and inventory availability.
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
• Completed orders and organized product deliveries to meet customer timetables.
• Referred customers to various services by evaluating needs and providing recommendations.
• Fielded customer questions to share information about products, availability and pricing.
• Met existing customers to review current services and expand sales opportunities.
• Generated advertising brochure for vendor use.
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