Operations Specialist
Urban Gold Bullion Trading LLC
مجموع سنوات الخبرة :11 years, 5 أشهر
Achievements/Tasks
The operations specialists responsibilities include managing inventory, ensuring the correct ordering of supplies, seeing to the maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders. Responsible for greeting customers, counting money, handling customer complaints, keeping the work area clean and organized; implementing new customer service strategies; solving customer complaints; calculating total payments, reconciling payments; compiling and maintaining non-monetary reports and records. To be committed to improving customer experiences and able to ensure operational efficiency.
Ultimately, a top-notch operations specialist with excellent organizational, people management, and problem-solving skills. Managing day-to-day operations. Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. Assisting with the implementation of new processes and procedures. Identifying ways to improve customer experiences. Ordering supplies and maintaining inventory levels and overseeing the operations team and assigning tasks. Training new employees and ensuring that health and safety regulations are followed. Interacting with customers and suppliers, answering questions, and resolving issues. Tracking and reporting on operational performance. Maintaining policy and procedure documents.
Achievements/Tasks
Responsible for greeting customers, counting money, handling customer complaints, keeping the work area clean and organized; implementing new customer service strategies; solving customer complaints; calculating total payments, reconciling payments; compiling and maintaining non-monetary reports and records.
Involved in the buying and selling of foreign currency conveniently at very competitive rates; processing wire transfer with payment network connects with more than 250 banks and agents globally for remittance including SWIFT, IBAN, and Western Union, and optimizing business eficiency for Corporate Services that ofers a comprehensive range of specialized services to multinational, large, medium, and small-scale enterprises, throughout the UAE and globally which will be in EUR, USD, GBP, JPY, CAD and others.
Maintained prevention of money laundering and terrorist financing by the Central Bank of the United Arab Emirates regulations and international best practices in Anti-Money Laundering (AML) &CounterTerrorist Financing (CTF). Identified, documented, and escalated issues to the appropriate department for review and to ensure resolution. Monitored and improved service levels and operational eficiency while enhancing the quality of service. Worked with management to ensure appropriate changes were made to improve customer satisfaction. Resolved product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; following up. Ensured workforce management objectives are met to meet the demands of customers. Developed efective relationships with coworkers to create a team atmosphere, maintaining excellent customer relations, providing friendly courteous service, and a pleasant customerservice experience.