Business Support Specialist
Draeger Arabia Co. Ltd.
Total years of experience :25 years, 0 Months
Independent order fulfillment & commercial handling of IP Business
Supports the Order fulfillment for Business
Order clarification and placement to suppliers.
Verification of order confirmation from suppliers regarding delivery time and commercial terms
Risk evaluation and tracking
Tracking order status and delivery forecast
Follow up for customs clearance documentation, SNS Registrations.
Maintaining complete order documentation according to IMS regulations, preparing customer deliveries
Controlling inventory levels by conducting physical counts and reconciliation with warehouse data storage system.
Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods
Coordinate and handle import shipments for customs verification of non- dutiable and dutiable goods.
Check and process Duty and VAT payments as applicable for clearing and forwarding shipments.
Warehousing shipments held by custom authorities and releasing once custom duties and taxes are paid.
Tracking delivery progress of shipments.
Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
•Preparing Call Center agent’s Performance Reports.
•Preparing Monthly incentives and grade of services Reports.
•Preparing Department wise weekly & monthly reports.
•Preparing Monthly and weekly sales reports.
•Attending online customer requests & complaints.
•Coordinating with Accounts department regarding employee payrolls.
•Coordinating with Purchase Dept. for local and international Purchase.
•Handling quotations from the suppliers and issuing purchase orders.
•Coordinating between the employees and Personnel Dept. for Iqama Renewal, Visas and Tickets for vacation and employee business tours.
•Maintaining records of Company’s assets including Computer peripherals, software and furniture.
Ms-Office, Ms Works, Oracle 7.1, Visual Basic 5.0, UNIX & C