محمد Sidheek

Technical Resolver Group for Wireless, R&S and Riverbed)
Location: Bengaluru, KARNATAKA
• Respond to customer tickets via email, telephone or schedule WebEx to perform live t-shooting
• Worked in a customer facing environment handling Routing Switching, Wireless (Cisco & Meraki) and
WAN Optimization appliances (Riverbed, WAAS)
• Investigation of device crashes, identify bug and provide solution.
• Performed wireless debugs to find cause of disconnection and suggest the changes required
• Implemented new WLC for customer network over WebEx
• Implementation of wireless guest Central Web Authentication
• Good understanding of how wireless actually works
• Deep understanding of the Wireless authentication / encryption and wireless roaming process
• Identity Services Engine - creation of Authentication rule and Authorization policy
• Worked on Cisco Prime infrastructure
• Riverbed steelhead assistance - Analysis of sysdumps and fix issue related to Disk error / interface
error / domain join error / service restart error / replacement of steelhead devices.

Ensure network stability for all global offices by responding to incidents and service requests raised by
L1/L2 or OSS team.
• Worked in a team environment to resolve support tickets within the SLA time.
• Follows change management process
• Co-ordination with vendor and OSS team for activities such as ISP Maintenance, office power down
and ensure services are back up after the maintenance.
• Worked on problem tickets as Problem Analyst for finding the root cause of outage
• Worked on Wireless - deployment and t-shoot, WAN Optimization appliances - Installation of
Riverbed Steelhead appliance and t-shooting of optimization, Routing Switching
• Worked on Nexus switches
• Cisco WLC, Prime Infrastructure and ISE
• Good understanding of how wireless actually works (Discovery, Authentication, Association)
• Worked on WLC 5508 / 2504 which includes HA config, replacement of devices, t-shooting
AP connectivity, WLC IOS upgrade via Prime Infra, Monitoring Rogue AP’s
• ISE user authentication troubleshoot
• Bulk WLC/AP config via Prime Infra (using .csv file as well

in a team environment to resolve support tickets reported on vTiger based on priority. Also,
contributed to the support knowledge WiKi.
• Got price quotations from various vendors for different products and Created BOM (Bill of Material)
• Created Network Diagram’s using Omni Graffle Tool
• Administering the production network by troubleshooting, logging, escalating and tracking
problems related to data, network and other production systems.
• Monitored Phone registration status via Cisco RTMT