Mohammed Suleman khan

• Responsible for monitoring applicable Network Operations Center (NOC) using various network and system management tools (NNMi, Omi and OPNET, Wireshark) and respond to the system alerts and escalate to next level when necessary.
• Monitor all network, servers and application related events and performance of the network across variety of performance metrics.
• Handle incident management for initial classification, first level investigation and resolution of incidents recorded.
• Liaise with 3rd party IT hardware maintainer and 2nd level support staff to help resolve incidents
• Scan regularly for any anomalies that might disturb the provided service and SLA’s
• Troubleshoot various network and server issues, provide effective solutions and collaborate with staff and outside vendors to resolve problems.
• Perform all related routine tasks assigned by team leads/manager such as Daily reports, weekly reports, and monthly reports.
• Acts as a focal point for all incidents and requests reported to the service desk and record/register an incident in the NOC service management tool/incident management system.
• Verify and troubleshoot NAT and ACLs in (Palo Alto firewalls, Cisco 6000 switches)
• Administration, management and troubleshooting of DNS issues using Infoblox.
• Installation, Configuration and troubleshooting of VMware based virtualization Technology (Exsi, VSphere and VCenter).
• Administration, Installation and configuration of Windows servers 2012/2016 and hardening of Database/application servers.
• Administration, configuration, and troubleshooting of the Windows server’s environment and performance issues of Active Directory, DNS, DHCP and GPO.
• Troubleshoot backup issues monitoring, analysing using Dell EMC Networker and isolating network events, and escalating when necessary.
• Provide support to end users Manage, resolve and update day-to-day IT technical support calls through IT helpdesk system (HPSM).
• Adhere to departmental procedures to clients are kept well informed of ticket status and product availability in order to manage client expectation and ensure overall client satisfaction.
• Analyze the performance of the network service provider in the way in which network connectivity services are delivered and managed.

• Responsible for monitoring applicable Network Operations Center (NOC) using various network and system management tools (NNMi, Omi and OPNET, Wireshark) and respond to the system alerts and escalate to next level when necessary.
• Monitor all network, servers and application related events and performance of the network across variety of performance metrics.
• Handle incident management for initial classification, first level investigation and resolution of incidents recorded.
• Liaise with 3rd party IT hardware maintainer and 2nd level support staff to help resolve incidents
• Scan regularly for any anomalies that might disturb the provided service and SLA’s
• Troubleshoot various network and server issues, provide effective solutions and collaborate with staff and outside vendors to resolve problems.
• Perform all related routine tasks assigned by team leads/manager such as Daily reports, weekly reports, and monthly reports.
• Acts as a focal point for all incidents and requests reported to the service desk and record/register an incident in the NOC service management tool/incident management system.
• Verify and troubleshoot NAT and ACLs in (Palo Alto firewalls, Cisco 6000 switches)
• Administration, management and troubleshooting of DNS issues using Infoblox.
• Installation, Configuration and troubleshooting of VMware based virtualization Technology (Exsi, VSphere and VCenter).
• Administration, Installation and configuration of Windows servers 2012/2016 and hardening of Database/application servers.
• Administration, configuration, and troubleshooting of the Windows server’s environment and performance issues of Active Directory, DNS, DHCP and GPO.
• Troubleshoot backup issues monitoring, analysing using Dell EMC Networker and isolating network events, and escalating when necessary.
• Provide support to end users Manage, resolve and update day-to-day IT technical support calls through IT helpdesk system (HPSM).
• Adhere to departmental procedures to clients are kept well informed of ticket status and product availability in order to manage client expectation and ensure overall client satisfaction.
• Analyze the performance of the network service provider in the way in which network connectivity services are delivered and managed.

• Preparing, scheduling, coordinating and monitoring the assigned IT Infrastructure implementation projects.
• Monitoring and maintaining Data center operations and network devices.
• Manage, resolve and update day-to-day IT technical support calls through IT helpdesk system
• Administration and support of Panasonic and Avaya IP telephony.
• Implementation and configuration of HP and Dell servers.
• Performing daily data backup and disaster recovery (NAS & Arcserve).
• Implementation and management of security Firewall (Fortigate and Cyberoam)
• Implementation, configuration and maintenance of CCTV Systems.
• Implementation and management wireless devices (Cisco, Aruba and Fortigate).
• Implementation and administration of HIS and ERP applications with authorization controls and user creation (Insta, Dentimax, Oracle).
• Assist in the deployment, customization and post-implementation troubleshooting of new systems.
• Provide orientation and training sessions to end-users for new and modified computer systems.
• Configuration and troubleshooting of VMware based virtualization Technology (Exsi, VSphere and VCenter).
• Administration, configuration, and troubleshooting of the Windows server’s environment and performance issues (Active Directory/DNS/DHCP/GPO/Users/Clustering/HyperV).
• Install, assemble and configure windows OS, Ubuntu desktop, computers, laptop, various software’s and peripherals.
• Monitor and tune systems to achieve optimum performance levels; provide performance statistics and reports.
• Remote Administration Tools: SSH, SCP, TELNET, RLOGIN, FTP, VSFT.
• Installed key network components like DHCP, DNS on Ubuntu servers.
• Implementation, configuration and administration of web servers tomcat and apache on Ubuntu server
• Analyze system logs and identify potential issues with computer systems.

Currently working as IT administrator at EKK Group, Sharjah, UAE retail and hospitality company some of the responsibilities involves

Install, configure, and maintain network services, equipment and devices.
Providing support to end users ( Store managers, Cashiers, data entry operators and inventory controllers)
Configure Site to Site VPN using SonicWall Firewall
Install, configure and maintain Active Directory and Domain Services.
Configure and maintain biometric server using BioStar application.
Maintain and monitor CCTV cameras and NVR devices
Management of ERP server software (MS Dynamic Nav 2009 R2 and MS Dynamic Nav 2016 hospitality) and associated backup routine.
Administration of ERP with authorization controls, user creation.
Understanding and discussing GAP analysis and Functional Requirement document with ERP vendors.
Installation and configuration of Store servers and POS machines
Extensively worked with HP ProLiant Servers (Rack mount, blade and Tower servers).
Procurement of IT hardware, software and maintenance products and services.
Managing the infrastructure including firewalls, servers and switches.
Designing network for new opening stores and restaurant.
Co-ordination with the software and hardware vendors
Asset management of all IT equipment.
Scheduled backup of database from all store servers.
Managing network connectivity of client PC’s in intranet.
Monitoring connectivity of store servers to head office server which is connected through VPN.

Working as IT support engineer at Innovative Online Solutions Software Company located at banjarahills, hyderabad, some of the responsibilities involves :

Experience of working on Cisco Routers Small business and (1800, 1900, 2800) series,
Cisco Switches (2960, 3560) series.
Configuration of Static Routing, Default Routing and Dynamic Routing.
Support End users for their daily IT issues.
Responsible for maintaining the IT SLAs. Network / Server Support Services.
Install all new hardware, systems, and software for networks.
Install, configure, and maintain network services, equipment and devices.
Perform troubleshooting analysis of servers, workstations and associated systems.
Documents network problems and resolution for future reference.
Manage user accounts, permissions, email, anti-virus, anti-spam, backups.
Install and configure MySQL server, FTP server, Samba server, NFS, etc, .
Installing hardware and software systems
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Setting up computer security measures
Configuring computer networks
Manage assembling and configuration of network components and related services
Analyze requirement and determine current configuration requirement and prepare specification to facilitate hardware acquisitions.
Manage and ensure all computer systems and network components work systematically and efficiently.
Offering technical support on-site or via phone or email.
Install and configure Galera Cluster for MariaDB with HAProxy on Ubuntu Server.
Install and configure tomcat web server
Install and configure full text search engines Solr and Sphinx.
Extensive working experience on MySQL, Sphinx (Full text search engine) and Solr.
Responsible for installing and configuring Linux servers and end user desktop with Ubuntu.
Responsible for maintaining GIT and SVN versioning control.