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mohammed tayyab shafi, service advisor

mohammed tayyab shafi

service advisor·KIA cars dealership in kuwait

Kuwait

Diploma, Business & Management

Work experience

Total years of experience: 22 years, 8 months

service advisor

May 2015 - Present

KIA cars dealership in kuwait

Al Kuwait, Kuwait

May 2015 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

service advisor

May 2014 - April 2015

fuad al ghanim-audi ,skoda .Lambherghini cars dealer

Al Kuwait, Kuwait

May 2014 - April 2015

I was independently coordinating with all customer related services including receiving a call/client, opening a job to delivering the units to the their premises.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service Advisor

February 2013 - April 2014

al-Mulla group- messila trading company-mitsubishi cars dealers

Al Kuwait, Kuwait

February 2013 - April 2014

I was independently coordinating with all customer related services including receiving a call/client, opening a job to delivering the units to the their premises.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

call center agent

August 2011 - November 2012

wataniya telecommunication co

Al Kuwait, Kuwait

August 2011 - November 2012

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Service Management cotroller / service advisor

February 2007 - October 2011

mohammed abdulrehman al-bahar- caterpillar dealer kuwait

Al Kuwait, Kuwait

February 2007 - October 2011

At the advanced levels, office administration is about METHODS for handling work; it requires a constant audit of the way a company does things, and willingness to rock the boat for greater economy and efficiency in getting work done. Here are some typical tasks

Study and review company or department procedures
Recommend management action to improve standard operating procedures. Present comparisons on costs, risks, and benefits
Develop and test new procedures
Take part in any administrative meetings to assure secretarial follow-through
Take initiative on requests and inquiries of administrative nature, especially when bosses' specialty is not administrative
Relieve management of administrative detail, all projects
Coordinate work flow
Update and chase delegated tasks to ensure progress to deadlines
Take initiative in manager's absence
Maintain procedures manual to ensure consistent performance of routines

Company industry:
Construction & Building
Job role:
Management

assistant store keeper

December 2005 - October 2006

ammerican mattress

Al Kuwait, Kuwait

December 2005 - October 2006

exercise general control over all activities in Stores Department

ensure safe keeping both as to quality and quantity of materials.

maintain proper records.

initiate purchase requisitions for the replacement of stock of all regular stores items whenever the stock level of any item of store approaches the minimum limit fixed in respect thereof.

initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.

check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.

reserve a particular material for a specific job when so required.

issue materials only in required quantities against authorised requisition notes/material lists.

check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues,

Company industry:
Hospitality & Accomodation
Job role:
Administration

Estimator

April 2004 - January 2005

Kuwaiti Saudi Company

Kuwait

April 2004 - January 2005

Studying and pricing the projects as per projects specifications.
Preparing Cost Estimation manual and software usages
Coordination with technical team for the project material estimation.
Review the shop drawings, elevation, and plan, accordingto bill of quantity.

Company industry:
Civil Engineering
Job role:
Other

service representative

June 2000 - January 2002

Mobilink telecom (Pakistan)

Lahore, Pakistan

June 2000 - January 2002

Recieving call from customer and solving there problems

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

superior college lahore

February 2003

February 2003

Diploma, Business & Management

Pakistan

superior college lahore

February 2003

February 2003

Diploma, Bussiness & Management

Pakistan

Skills

Service Management

Expert

Custody

Expert

Assignment

Expert

Anticipation

Expert

AL

Expert

computer

Expert

cricket player

Expert

english language

Expert

arabic language

Expert

hindi and Urdu language

Expert

baminton player

Intermediate

Service Management

Expert

Custody

Expert

Assignment

Expert

Anticipation

Expert

AL

Expert

Languages

English

Expert

Arabic

Expert

Urdu

Expert

Hindi

Expert

Memberships

spread passion

volunteer

August 2013

Training and Certifications

Certifications
service advisor level 1
Mar 2013 - Apr 2014

Hobbies and interests

cricket , vedio games, and social service

i love watching movies i love to do social services