Security Administrator
Pearson Education
Total years of experience :12 years, 6 Months
Issuing passes to contractors following procedure, preparing access reports for specific areas
Visitor Control Process and recovering badges from visitors, collate starters and leavers lists
General administration of the access pass system
Administration of car parking spaces
Coordinating work permits, coordinating filming reports & coordinating lost property registers
Checking pass stock levels and notifying client of any requirements
Providing immediate response when disables alarms are activated
Participating in any training that may be required regarding new or updated equipment or procedures
To ensure all calls are answered promptly and courteously with the correct salutation; to forward calls to the correct extension and ensure that the directory is used efficiently
Raising purchase orders for replacement keys, locks, access passes, and general access control stationery
Acting as the first point of contact for customers/residents, dealing effectively with requests, answering queries, taking responsibility for processing each enquiry to a satisfactory conclusion
Provide switchboard cover as required, dealing with parking, streetline and repairs enquiries
Maintain accurate, up to date and appropriate records. Provide clerical and administrative duties as required
Contacting customers in accordance with agreed procedures, e.g. customer satisfaction surveys
Liaising with other members of staff where complex issues require their assistance including arranging appointments for customers where necessary
Ensure all incidents and complaints are reported and dealt with in line with organisations processes
Assisting Housing Workers with benefit information, advice and guidance to residents
Supporting Housing Workers with 1-2-1 key working sessions
Supporting Housing Workers in making referrals to relevant agencies to ensure young people’s support needs are addressed including access to Floating Support or Chaplain
Assisting Housing Workers with investigations of incidents of anti-social behaviour and take appropriate enforcement action to ensure effective resolution including legal remedies where necessary. This includes viewing CCTV footage to bring incidents to a swift resolution
Providing appointments for the employer engagement team
Engaging with new employers to provide learner leads
Meeting personal targets set in order for the company to meet contract targets
Undertaking administrative duties associated with the role including but not limited to - daily summary reports, pipeline update, sending information to employers
Maintaining up to date and accurate contact records for all clients and learners using internal CRM system and company databases
Undertaking necessary Health & Safety responsibilities and duties as required by this post
Greeting customers who enter the shop, assisting shoppers to find the goods and products they are looking for
Being responsible for processing cash and card payments, dealing with customer refunds and balancing cash registers with receipts
Stocking shelves with merchandise, answering queries from customers
Giving advice and guidance on product selection to customers
Keeping the store tidy and clean, this includes hovering and mopping
Responsible dealing with customer complaints
Receiving and storing the delivery of large amounts of stock, keeping up to date with special promotions and putting up displays
Working on project support assignments including a range of project support activities such as meeting administration, minute taking, and assisting report writing and supporting the project managers, work stream managers and project teams as required
Assisting Project Support Team Leader with maintaining the team resource plan
Filling out application forms and typing out reports for the Youth Offenders team, Connexions team and for the Social Workers team
Having one to one appointments with young people aged 13 to 19 who are Not in Employment Education or Training
Literacy Level 2 Numeracy Level 2