محمد العمران

• Led the change management stream in SAMA financial sector initiatives, including the Electronic
Check Clearing System (ECCS) and Complaint Management System (CMS), with more than 180
regulated entities, ensuring regulatory alignment and adoption of SAMA systems and regulations.
• Conducted impact analysis with related stakeholders to ensure a full understanding of the change
impact, on people, process, technology, and regulations to tailor change management strategies
accordingly
• Align with project teams on the communication and training needs for each stakeholder group and
execute communication and training plans to strengthen peoples readiness for digital transformation
and mitigate resistance.
• Conduct people, technical, and organizational change readiness assessments with related
stakeholders to provide upper management with regular change readiness reports and recommend
corrective actions to increase the change readiness
• Monitored change adoption through surveys, adoption metrics, and post-go-live reinforcement plans
to ensure long-term adoption.

• Collaborated with the vendor management team to successfully register and onboard 27 vendors,
expanding the supplier network and strengthening procurement capabilities.
• Contributed to the development and implementation of vendor management strategies, optimizing
procurement processes, and fostering productive supplier relationships.
• Utilized an ERP system to generate comprehensive reports, ensuring compliance with SLAs and
KPIs while providing valuable insights for decision-making and process improvement.

• Collaborated with three students and Samaritan Health Services to improve medical phone triage
workflow across two acute care hospitals, 3 critical access hospitals, and 80 primary care and
specialty physician clinics.
• Utilize root cause analysis to identify gaps in the system then propose improved process after
examining the existence process with statistical procedure and SWOT analysis.