Customer Success Manager, Sales Operations
Ahmed Khaled Al Juffali Information Technology Holding Company
Total years of experience :10 years, 5 Months
• Quality Control of Website & App.
• Search for client prospects to present products and services.
• Assisting offices and companies in complying with the requirements of the Real Estate General Authority.
• Collect and share info about the industry and market.
• Monitor competitors on-field activities.
• Continuous communication and coordination with the sales department to complete all daily tasks.
• Face all difficulties with professionalism, determination, and firmness.
October 2022 — Present
• Discovering technical issues of the website and application and coordinating with the developers team to solve them
• After-sales operations and making sure that all logistics
• services provided to the client are achieved in the best way
• Manage, train, & assist account managers and services staff
• Managing and following up on the performance of the Quality Control department.
• Dealing with subscribers issues and complaints and solving them as soon as possible.
• Internal communication for potential problems with recommended solving and anticipating future problems.
• Monitor subscriptions performance
• Communicate technical issues with HQ
• Give the subscriber the best experience
• Provide training to users (internal and external)
• Manage part of media product publishing
• Continuous communication and coordination with the sales department to complete all daily tasks.
• Reporting to senior management/customer care/sales.
• Validate listings quality and requirements
• Assist the team by performing tasks with them
• Provided administrative support to the executive team, including preparation of reports, presentations, and other documents
• Receiving clients in the exhibition, introducing them to the commodities and their advantages, completing the sale process and recording transactions in the journal.