Access Layer Network Engineer
telecom Egypt ISP
مجموع سنوات الخبرة :7 years, 6 أشهر
. Resolved an average of 50 customer technical issues per day, ensuring high customer satisfaction and reducing escalations by 20%.
. Managed and maintained a network infrastructure serving 100+ retail locations, resulting in uninterrupted operations and minimizing downtime.
. Developed and implemented a comprehensive training program for retail staff on troubleshooting common technical issues, improving their ability to handle customer inquiries effectivelly.
. Collaborated with cross-functional teams to troubleshoot and resolve complex network issues, resulting in a 30% decrease in average resolution time.
. Conducted regular audits of retail network equipment and configurations, identifying and addressing vulnerabilities to ensure data security and compliance.
• Implemented preventive maintenance programs to ensure optimal functioning of equipment, resulting in a 20% decrease in
downtime.
• Developed and executed maintenance strategies to optimize the performance of manufacturing machinery, leading to a 15% increase
in overall equipment efficiency (OEE).
• Improved equipment reliability by implementing a predictive maintenance program, resulting in a 25% reduction in unplanned
maintenance activities.
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 10% increase in
productivity.
• Developed and executed social media strategies to increase brand awareness and engagement, resulting in a 30% growth in followers
across platforms.
• Created and curated compelling content for social media channels, driving a 25% increase in website traffic and lead generation.
• Monitored social media trends and competitor activities to identify opportunities for campaign optimization and stay ahead of
industry trends.
• Managed social media advertising campaigns, achieving a 20% decrease in cost per click (CPC) and a 15% increase in click-through
rate (CTR).
• Utilized social media analytics tools to track key performance metrics, providing data-driven insights for continuous improvement
and decision-making.
Provided prompt and efficient technical support to customers, resolving over 90% of issues on the first call.
• Demonstrated expertise in troubleshooting network connectivity problems, resulting in a 20% reduction in average resolution time.
• Developed and delivered training materials to educate customers on self-help troubleshooting techniques, reducing support ticket
volume by 15%.
• Collaborated with cross-functional teams to identify and resolve recurring technical issues, contributing to a 10% improvement in
overall customer satisfaction.
• Maintained accurate records of customer interactions and technical solutions, contributing to a comprehensive knowledge base and
improving team efficiency.