Relationship Manager (Revenue Assurance)
Reliance Global Enterprise Ltd
Total years of experience :5 years, 5 Months
EMPLOYMENT- RECITAL
Since June2012 - Till date with Reliance Global Communications, for Revenue Assurance - Hyderabad.
Designation: Relationship Manager (Revenue Assurance)
Portfolio Size Handled: Broad Band Recoveries.
Product Handled: SMB Accounts
Responsibilities: ↔ Responsible for the portfolio of 1Crores revenue from Named Enterprise broadband customers based in Hyderabad.
↔ Accountable for overall customer life cycle management customer relationship management, customer satisfaction, customer retention & revenue assurance.
↔ Ensure FTB invoices are monitored, issues addressed and payment is collected
↔ Address customer issue related to sales, billing, payment & connectivity giving no compliance.
↔ Validation of customer Application forms (CAFs) with that of customer purchase order (Pos) to avoid billing errors.
↔ Quarterly reconciliation and ensure collection of TDS certificates from customers and close the TDS posting.
↔ Ensure company polices, procedures and controls are strictly followed.
↔ Over seeing settlement of accounts, Wavier case Write - Offs.
↔ Closure of BNR issues (Bills not received) by delivering the bills personally to top corporates.
↔ Preparing of MIS on daily basis.
↔ Preparation of reconciliation statements and submitting the same to the customer.
Attainments:
↔ Have been awarded as best performer for handling SMB collections for Oct and Nov.
Aug 09' to June '12 - With Reliance Global Communications, for Revenue Enhancement - Hyderabad.
Designation: Sr Customer Relationship Executive.
Portfolio Size Handled: All voice products.
Product Handled: PRI, Centrex, ACS, PPU, RTFS, and ITFS.
Responsibilities: ↔ Expanding the company's revenue by increasing the production of existing accounts and by generating new corporate accounts.
↔ Developing case studies on the telecom using patterns of corporate like HSBC, Qualcomm, Mars International, Accenture, Karvy, Quality Care, Cognizant, Mylan etc. and ensuring mutual benefit both for client and organization, providing cost control/cost cutting measures in telecom expenditure and generating alternatives for ensuring the maximum acquisitions of competitors share.
↔ Identifying and developing new clients for providing Telecom Solutions, thereby generating new business for the organization and contributing to overall profitability.
↔ Building and maintaining healthy business relations with major clients, ensuring maximum customer satisfaction by providing technical assistance and achieving delivery & quality norms.
Attainments: ↔ Honored with appreciation letters from top companies. (Patni Computers, CSC, HSBC, Etc)
↔ Bagged the Best CRE Award twice.
↔ Promoted as Customer Relationship Manger for SMB (Small, Medium Business) accounts.
Oct '07 to June '08 with Centurion Bank of Punjab Ltd- Hyderabad.
Designation: Marketing Officer.
Portfolio Size Handled: All Foreign Exchange Products.
Product Handled: Foreign Currencies, Foreign Drafts, Travelers Cheques and Telegraphic Transfer.
Responsibilities: ↔ Achieving monthly sales targets by selling the Foreign Exchange Products to corporates, Educational Consultants, FFMC, Travel Agents and Individuals which matches the criteria of the bank.
↔ Handled almost all modalities of Sales and Channel Management including general Banking.
↔ Quoting the Rates of Foreign Currencies and Notes, Creating the Swift Messages MT110, MT103 and MT202
Feb '07 to Sep '07 with Motilal Oswal Securities Ltd - Hyderabad.
Designation: Sales Executive.
Portfolio Size Handled: Financial Securities.
Product Handled: Trading and Demat Account.
Responsibilities: ↔ Marketing the Financial Products of the company (Demat, Trading Account, Mutual Funds & IPO'S)
↔ Solving the queries of the customers during Trading.
↔ Providing the tips to the customers for buying and selling of the Shares.
Aug '05 to Jan '06 with Paramount Airways- Hyderabad.
Designation: Customer Service Agent.
Portfolio Size Handled: Paramount Airlines.
Product Handled: Air Ticketing.
Responsibilities: ↔ To handle the walk in customer for Ticket Booking, Cancellation of Ticket, customer queries and complaints.
↔ Handling of all escalated complaints and ensuring resolution to customers by coordinating with all cross functional departments.
↔ Ensuring "Customer Delight" through most value of the Airline products and services to the customers.
MANAGEMENT -THESIS
Title: A Study on Individual Investment Patterns with reference to "HDFC Securities Ltd".
Duration: 6 Months.
Company: HDFC Securities Ltd., Hyderabad.
Role: Marketing Analyst.
Description: ↔ Finding out the satisfaction level of the people regarding Investment.
↔ Promoting HDFC Securities as best investment platform.
↔ Understanding the present market share of the HDFC Securities in the market.
↔ Learning competitor's different products and framing strategies for sales promotion.
ACADEMIA
↔ MBA Marketing & HR Specialization from St.Xaviers PG College, OU Hyderabad in 2007 year.
↔ B.Sc. from New Scholars Degree College, O U Hyderabad in 2005 year.
↔ XII from Shadan Junior college, Board of Intermediate Education, A.P in 2002 year.
↔ X from St.Ann's High School, A.P in 1999 year. IT - EXPOSURE