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MOHAMMED ALKHALAF, IT Service Desk Specialist

MOHAMMED ALKHALAF

IT Service Desk Specialist

IKEA

Location
Saudi Arabia - Dammam
Education
Diploma, Network administrator system
Experience
11 years, 2 Months

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Work Experience

Total years of experience :11 years, 2 Months

IT Service Desk Specialist at IKEA
  • United Arab Emirates
  • My current job since May 2015

1-monitor ERP schedule jobs for the database using (Microsoft Dynamics NAV)
And Create & modify privilege for the user in database
2- Dealing with user’s problem etc...
3- Check up all server related windows update and server health
4- Monitor backup schedule and troubleshoot scheduled backup job failures
Using (HPE Data Protector A.09.05)
5-Secure daily IT routine and performing the checklist.
6- work on effective ways to reduce the IT Budget.

IT Administrator at ALOTHMAN Holding &NADA Co & IMCO Co & AMO Co & TAKWEEN Co
  • January 2014 to May 2015

Task and duty:
• 1-monitor user incidence & Request (using Microsoft Service Manager Console 2012).
• 2- Monitor system and network component
• (Using Microsoft Configuration Manager 2012).
• 3-mintinance for pc & laptop (software & hardware) & network printers.
• 4- Create new user in AD & Email in Exchange.
• 5- My work area
• (SOFCON & SOFCON Clients ARAMCO, SADARA, SABIC)
•
• Work with SSBS Company as IT

Technical support at Matar ajab Baqmi Company
  • Saudi Arabia - Dammam
  • November 2008 to August 2009

Task and duty:
• 1-monitor user incidence (using polar support system).
• 2- Monitor system and network component.
• 3-mintinance for pc & laptop (software & hardware) & network printers.

Education

Diploma, Network administrator system
  • at College Of Telecom & Information - Saudi Arabia
  • December 2008

Network administrator system

Specialties & Skills

Microsoft Windows
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Citrix
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Microsoft Office
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HP
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Windows Network Administration
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ADVERTISING
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BACKUP
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COMPUTER HARDWARE
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CUSTOMER RELATIONS
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DATABASE ADMINISTRATION
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EMAIL
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MICROSOFT EXCHANGE
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MICROSOFT WINDOWS
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NETWORK PRINTERS
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NETWORKING
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outlook
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computer hardware troubleshooting
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windows server
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web development
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system administration
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Languages

English
Expert
Arabic
Native Speaker

Memberships

الهيئة السعودية للمهندسين
  • منتسب
  • July 2021

Training and Certifications

Cybersecurity and the Internet of Things (Training)
Training Institute:
University System of Georgia
Date Attended:
March 2022
Duration:
20 hours
System Administration and IT Infrastructure Services-Google (Certificate)
Date Attended:
January 2022
System Administration and IT Infrastructure Services- (Certificate)
GOOGLE -Technical Support Fundamentals (Training)
Training Institute:
Google
Date Attended:
October 2021
Duration:
20 hours
Introduction to Cybersecurity Tools & Cyber Attacks (Training)
Training Institute:
IBM -Coursera
Date Attended:
December 2021
Duration:
15 hours
Technical Support Fundamentals (Certificate)
Date Attended:
November 2021
Windows Server Management and Security (Training)
Training Institute:
Coursera-University of Colorado System
Date Attended:
November 2021
Duration:
9 hours
AZ-104: Microsoft Azure Administrator (Training)
Training Institute:
Microsoft Partner -Atyaftech
Date Attended:
June 2020
Duration:
20 hours
AZ-900 Microsoft Azure Fundamentals (Training)
Training Institute:
Microsoft Partner -Atyaftech
Date Attended:
June 2020
Duration:
8 hours
Dell Equallogic: operation configuration and management (Training)
Training Institute:
DELL
Date Attended:
November 2010
Duration:
20 hours
Help desk Functionalities (Training)
Training Institute:
New Horizons
Duration:
80 hours

Hobbies

  • رياضة القدم